Athena ClubReviews of athenaclub.com

Just terrible experience with this company. Throughout this year, they have had some serious technical issues on their site that they haven’t addressed, and I continued to be shipped (and charged for) products that I wasn’t visibly subscribed to. This past week was the last straw for me. Out of paranoia of another mishap, I’d been continually checking my subscriptions page to see when I was scheduled to receive my next orders, and it stated I’d be getting my next razor pack Aug 16th. Lo and behold, I recently got an email that razors had been shipped to me (in June, two months too early) and was charged over $20 for them. I emailed customer service immediately, and essentially was told I was lying. But I know for 100% fact, as I’d been checking my subscriptions page over and over for weeks, that a June shipment was not stated as scheduled on my subscriptions page. (It probably was scheduled on their end, but my account’s page didn’t show ME that.) The worst feeling is to not be believed as a customer — I’d been complaining to them about my subscriptions page not reflecting accurate ship dates and, again, Molly from Athena Club essentially told me I was lying about everything and refused to remedy their error in any way. If they were an honest company, they would fix these serious website bugs and listen to their frustrated customers — instead they send shipments without any warning beforehand (Billie does FYI) so that they can scam you into paying for something you didn’t order. So disappointed that I had to stop being a customer.

Ordered a razor kit that was on backorder. It said the item would be shipped 2-3 weeks after placing the order. That time has since passed and still no shipping notification. Sent an email to their customer service who said that razor was on backorder and would ship in a couple weeks. (It's been over a month.) That would all make sense except I've been to the website, and it seems that razor has been put back in stock. Still no shipping email. Contacted them again and got the same exact copy and paste response. It would be more helpful if they actually responded instead giving me a run-around. If it was truly on backorder still then why list it as in stock?