Atezr.com Reviews | Read Customer Reviews of atezr.com

Atezr.com Reviews | Read Customer Reviews of atezr.com

Atezr.com reviews

Showing 31 reviews with 5 stars · Clear filters

Henry C.
Apr 11, 2023
The machine is very well-built excellent customer service
The machine is very well-built and the company has excellent customer service! I am new to the world of laser engraving and started out with their P20 Plus machine. The price point and the accessories included are great value for your money! No extra fees for an air assist. Set up was easy and it just worked out of the box. I am looking forward to using the rotary accessory and the extension kit for making larger projects and some custom tumblers. So far all of my questions to customer service have been answered within 24 hours and it almost feels like I have personalized support. I am already looking at the new V35 Plus. I am hoping they sell the 35W laser separately!
Response from Atezr.comApr 12, 2023
Dear customer: Glad to hear that your great experience in our store. Atezr will strive to meet every customer's request and realize every customer's idea. We will give you the most detailed guidance and assistance, so that you can operate the machine as soon as possible, please feel free to contact us if you have any questions. We will reply you within 24 hours~ Thanks for your suggestion, we are planning the V35 laser module, please pay more attention to Atezr to get the latest news. Any other inquiries, please feel free to tell us, we will definitely try our best to serve you. Please accept my special greetings. Atezr.com.
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Eric M.
Apr 11, 2023
Very impressed with my Atezr P20 Plus...
I am very impressed with my Atezr P20 Plus laser. The performance is very impressive. In my tests it meets or exceeds the performance of the $10,000+ Epilog Fusion M2 40w CO2 lasers we have at the school I teach at (aside from etching glass without a coating, but that wasn't expected because diode vs CO2). Also, Atezr's customer service has been very responsive and proactive about keeping me updated about the shipping status of the accessories I ordered with my laser. They were both on backorder at the time of my initial order and Atezr customer service reps have kept me updated every step of the way. Top notch customer service!
Response from Atezr.comApr 12, 2023
Dear Customer, Glad to hear that your support for Atezr all the way~ We appreciate your positive review and feedback. This is the biggest motivation for us. Atezr will continue to work hard to innovate and improve to give our customers a better experience. Any more requests, please feel free to let me know, and I will surely try my best to help you. Yours Sincerely, Mona. Customer Service Department. Atezr.com.
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Jason L.
Apr 11, 2023
I love the products!!!
I love the products. They are built strong and durable. I have the V35, Extension Kit, Air Assist and ordered the KR Pro Rotary. Everything works great and if I got any questions or concerns, they respond within 24-48hrs of me emailing them.
Response from Atezr.comApr 11, 2023
Hello~Dear customer: Glad to hear that you share us your experience. In the future, we will continue to work hard to provide better products and services! Thanks again for your feedback and support for Atezr all the time. Any other inquiries, please feel free to tell us, we will definitely try our best to serve you. Stay safe. Everything will be better. Yours Sincerely, Customer Service Department. Atezr.com.
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Doug M.
Apr 9, 2023
Quality Build
I am very impressed with the quality of build, a very robust machine which should equate into many hours of service. One small hiccup when the machine fired up, but with one software modification it was clear sailing from that point on. The service team was quick to respond and guide me through the adjustment. Looking forward to future product offerings!
Response from Atezr.comApr 10, 2023
Dear Customer, Thanks a lot for sharing your experience here. It is really appreciated that you give us the recognition and positive review of our service. We will continue to work hard to provide you with even better service and products. Thanks for staying with us all the time. Atezr will always be your best friend~ If you have any other problems, please don't hesitate to contact us. Stay safe. Everything will be better. Yours Sincerely, Atezr.com
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no N.
Apr 7, 2023
New P20
I just purchased a P20 with the extension kit. I had a few concerns about the x axis and Mona @ Atzer was very helpful and resolved the problem very quickly. I can’t say enough about the company and quality of their products. A+++
Response from Atezr.comApr 7, 2023
Dear Customer, Glad to hear that your support for Atezr all the way~ We appreciate your positive review and feedback. We will carefully listen to your suggestions and continuously improve our service quality. We aim to help customers realize every creative idea through technology, and every creative idea of customers encourages us to innovate all the time. Any more requests, please feel free to let me know, and I will surely try my best to help you all the time. Best regards, Warmly, Atezr team.
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Bobby S.
Apr 6, 2023
Atezr P20
So far the services has been good. The laser itself is very nice and the learning curve is not too steep.
Response from Atezr.comApr 7, 2023
Dear Customer, Thanks for sharing your shopping experience here. We sincerely appreciate your recognition and positive review of our service. We will continue to work hard to provide you with even better service and products. Atezr will always be your best friend~ Any problem with the order, please feel free to contact us. We are always here to serve you. Please accept, my best regards. Warmly, The Atezr team
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Martin L.
Apr 6, 2023
Great machine, top customer service!
I used the machine for the last two months. So far my experience with it is great. I worked with plywood, slate and leather. The quality of the machine is realy top notch. It is built very sturdy. The aluminium frame gives it a high amount of rigidity and on top it looks and feels awesome. It was packaged very nicely and the assembly was quick and easy. (Approx. 20 minutes) Also the 20W Laser module is very powerful and so far I could not find anything it couldn't cut or engrave. I would recommend building or buying an enclosure and smoke extraction, because the amount of smoke created when cutting wood. The customer service is great, and is always replying very fast. (The only little critique I have is the placement of the control box and ports. I would rather have them on the side of the machine than the top. But thats just a minor thing.)
Response from Atezr.comApr 6, 2023
Dear customer: Thank you so much for sharing! In the future, we will continue to work hard to provide better products and services! Thanks again for your feedback and support for Atezr. Any other inquiries, please feel free to tell us, we will definitely try our best to serve you. Please accept my special greetings. Atezr.com.
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