Atezr.comReviews of atezr.com

Terrible Service. Since the day I got my L2 36 watt laser it had intermittent issues where it would give me an hard limitr error. Eventially, it would not work at all. I have been in constant communication with service for the past month with numerous emails. Due to lack of support, I eventually decided to open the movable frame and found a wire that was cut right at a connector. I then asked for a replacement cable. Bottom line, its been over a month with multiiple emails, and even though I asked for expidited shipment of the cable, I still have no confirmation that is has been shipped. Bottom line...SERVICE TERRIBLE

Nachdem die versprochene Lieferzeit nicht eingehalten wurde, wurde ich über Wochen hingehalten und habe auch mein Geld nicht zurück bekommen. Als ich dann einen Paypal Fall eröffnet habe, hat man mir ein Zubehörteil geschickt, um eine Sendungsnummer bei Paypal angeben zu können. Zunächst wurde dann der Fall geschlossen, glücklicherweise konnte ich den Fall telefonisch aber wieder öffnen lassen. Dann hat man versucht mich mit einer falschen Sendungsnummer dazu zu bewegen den Fall wieder zu schließen. Ich habe dann Anzeige bei der Polizei erstattet und das Geld von Paypal zurück bekommen.

Feb 9, 2024, for 60 days I have had no usable laser machine (Atezr P20) or money to buy a different machine due to numerous excuses and delays and failure to honor the warranty by Atezr. Dec 11 notified Atezr my focusing lens was etched and asked for advice. Next day Atezr agreed to replace it under warranty, on Dec 13 Atezr said they would ship the replacement part. 21 days later I requested a shipment update. Jan 4 Atezr “claimed” was damaged in shipment would resend, actually shipped it on Jan 16. On Jan 27 the part sent arrived but it was the WRONG PART - 47 days to get the wrong part and not using my laser. Jan 31 Atezr said they would refund my purchase and said they needed Paypal info, I sent it the same day. Feb 2, Atezr wanted to confirm my paypal information, I confirmed the same day. Feb 4 I set up a Money Request through Paypal to make it easier, which Atezr confirmed on Feb 6 and said “payment should be directly credited to your account”. In my opinion and based actual interaction with Atezr, the customer service is very bad and they will not honor their warranty obligations.

DO NOT BUY ANYTHING FROM THIS COMPANY the ATEZR L2 36W Laser Engraver . the Laser that is being weird & acting crazy after one week.doesn’t follow the Lightburn program & it does whatever it wants.It makes a mess everywhere when you drawings something and wasting a lot material.the laser stops working correctly, it starts cutting a vertical line at every job it moves in random directions. The website phone number does not work. Emails get you in a loop from hell.Don't buy this piece of garbage

Atezr apparently makes a good laser according to several YouTube sites. However, their support is abysmal!!! Chinese service is does not exist in any way, shape, or form. Their philosophy is simple. Purchase a product and you are on your own - imported laser products as well. Instructions are non-existent, phone (California #) does not work, and e-mails inquiries are simply useless. "Ricky" indicated that a professional would get back to me yet it has been since mid December and no response...period. They did one follow-up asking for a video of the issue, which was forwarded to them on 12/25/23. Have emailed two requests for follow-up with no replay. –------- Update: Finally, mid January, they have been responding through email. Communications/language issues are a big issue. Their responses are 24 hour behind due to Cinis being on the opposite side of the globe. Find it stunning that there is no US English speaking Service center. Clearly, they need need to understand the US consumer expectation and how high the bar has been set in excellence over generations.

The website phone number does not work. Emails get you in a loop from hell. There is a 3-7 day delay in correspondence and you never hear back from their "professional" for assistance. It is difficult to get any help and impossible to do a return.

Their customer service is the worst I have experienced in many years. On the third day of use, the machine was working at 50% power in engraving and cutting. After sending countless emails and videos without receiving a coherent response, I requested the RMA and the return of my money. Since they ignored my claim and stopped responding, I sought PayPal protection but unfortunately, they only protect you if the paid item is not received, but not if it is defective. Based on this experience, I recommend not buying these machines if you need technical support or a warranty for the sale.

Laser working to 50% power and poor customer support! I ordered an L2 24W laser after watching several YouTube videos raving about this manufacturer at the beginning of August 23, to replace a 10-watt laser I had been using for quite a while. It was delivered on the 16 August. Assembly was quick, fit and finish is really nice with a really sturdy frame. I used the laser for about a week and then noticed it was tripping out on full power, so i emailed support on the 6 September 23, stating that the laser was only working to 80% power. After the third email they finally responded and like others i was instructed to send a video of the problem and the parameters that i am using in Lightburn to tech support. We went through several different suggestions on how to fix the problem, nothing worked. Note that it takes 24 hours to get a response, (sometimes they even answer the question you ask) due to the time zone difference. After numerous emails back and forth, tech support finally agreed that there is an issue and the motherboard is defective, they say they will ship sometime this week. In the meantime, the auto focus has stopped working, as someone else commented the z-axis motor is erratic it just moves up hits the top limit and stops, not a great problem as i have now disabled auto focus (which was very hit and miss when it was working). I have also asked numerous times for return instructions which have been ignored. I have also pointed out that the issue started within their stated 30-day return window, again this was ignored. I have recently negotiated a partial refund of $125 which I have received. I am still waiting for the mother board! Received the part (SCD000416_PJ22) 27 October. I fitted the part to the laser module, this has made no difference to the laser. It still does not work above 50% power. Sent yet another email to service “I am getting really fed up with this machine. I do not want any more replacement parts, and as stated before I just want a pre-paid return label to enable me to send it back for a full refund. I have the box and inserts supplied originally” Service 6 November 2023 03:20 Dear valued customer, Thanks for your message. My pleasure to service for you. As the accessories have indeed been sent. We are also very willing to provide you with additional refund compensation and extend the after-sales period. I hope you can reconsider. Returning the goods will also take a longer time. After replacing the accessories, the product can be used normally, and we will also compensate you for any losses. Yours Sincerely, Ricky Customer Service Department I stated again I did not wish to fit the new board I just wanted to return the faulty item, they ignored my request. The final email I received on the 21 November Service 21/11/23 08:05 Dear valued customer, Thanks for your message. My pleasure to service for you. If you insist on returning it, you can do so yourself. We have provided you with corresponding accessories for replacement based on your question. Generally speaking, the product can be restored to normal use after the accessories are replaced, but you are unwilling to make the replacement. Yours Sincerely, Ricky Customer Service Department After over 36 emails (all logged and saved) to support they have finally stopped responding, Since the 21 November I have sent two further emails asking for a pre-paid return label, these have been ignored! Customer service emails always start with "Dear valued customer" which is really annoying as this is just a standard response, if you were valued, they would have sent the return label when it was requested. I do not feel valued in any way. I have paid over a thousand pounds for a machine which is deteriorating every time, I use it. I have now stopped using the machine and re boxed ready to send back, in my experience I would not touch this company, I would urge anybody considering buying to fully read the returns policy before they purchase anything. Thank you for your speedy reply. A small circuit board was supplied and I did fit this part, as it was easy to access, but it didn’t make any difference to the issue. You then said you would supply a mother board, I stated in one of the many emails over the last 2 months that I did not want this board as I did not feel confident to fit it as I am not an electronics expert, and I just wanted to return the faulty goods. The board arrived anyway. I informed you that I have not opened the packaging of the board and again stated I wanted a pre-paid return label. The machine and board are securely packed in your original packaging waiting to be returned.