Atera - Full-Stack IT ManagementReviews of atera.com

Avis négatif et publicités insupportables et envahissantes !

Die Software an sich ist Super nur das Support Team ist wirklich grauenhaft. Mein Account wurde gesperrt, weil sich meine IP-Adresse geändert hat, nach dem ich mich verifiziert habe, verstehen die Mitarbeiter vom Support nicht das ich mich mit meiner alten IP nicht mehr anmelden kann. Wir haben uns jetzt für eine andere Software entschieden.

If you have used literally any other RMM and ticket management software, you know that Atera is not good. Support isnt great, account managers have no real motivation to assist you after you sign up. They have taken a possibly good thing and driven it into the ground. Any possible good thing about their ticketing has gotten smashed underneath their "aesthetics". No customization, so little actual capabilities. Dont waste your hard earned money.

Unser Problem brachte uns fast zur Verzweiflung. Kurz vorm Aufgeben kam mir Idee, sich an den Hersteller zu wenden. Telefonisch war sehr schnell eine Mitarbeiterin zur Stelle und konnte mir helfen und am übernächsten Tag mein Problem gelöst. Danke Kundin aus Sachsen

very unreliable, devices go missing in the console so very dangerous to use when managing at scale. Scripts are unreliable and the support gradually gets worse as years go by. The account managers are impossible to get hold of and the web dashboard gets worse with each iteration. AVOID AVOID AVOID!!

2FA Zwang mehr muss man nicht sagen.

Been with Atera since the start but this year I'm this |-| close to leaving, they currently have an offer on for annual subscription but I've not signed up to it despite the large discount as I'm so close to jumping ship to another provider. My main complaint recently is the lack of contrast over object types in all the redesigned screens. It's becoming a sea of white with texted dumped on the screen. There is no boxes around objects to indicate what they are and no division of anything. They seem to have forgot Atera is a tool and tools have home where they live so you know where to find them. But there is a catalogue of issues like that, that make day to day operation of Atera a nightmare. I originally thought it was me just being picky but I've had a few others recently start using Atera with me and they have also found issue after issue with basic UI items that make us all just go "WHY??!!" And let's not get started on the AI crud that's been shoehorned in recently. You can tell they have VC money now, every buzz word needs actioned NOW but not the basics.

This is an Israeli company that seems to be politically involved as they ban their services in the countries that Israel or US puts on sanction lists. They literally block these countries so if you sign up for the service in another country of your residence, but then travel they just ban all IP addresses of the countries on the saction list. Their response to my query about the above: "Upon checking further on this matter, Atera may not allow access to Lebanon due to Israel 1939 act of terror law and this is also one of three investors of the company itself."