AsyllumReviews of asyllum.com

Response from AsyllumApr 23, 2026

Dear customer, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We’d like to clarify a few points: our legal information, including Terms of Service, Privacy Policy, Shipping Policy, and Returns & Exchanges Policy, are all clearly available and linked in the footer of our website. We do accept returns in accordance with our policy, and our team is always available to guide customers through the process. Regarding product similarities, we produce our own pieces and work with trusted manufacturers. Unfortunately, unauthorized third-party platforms may replicate designs, which is outside of our control. We understand it sounds like you may have already been in touch with our team. If there are any remaining concerns or anything unresolved, we’d be more than happy to continue assisting and work toward a solution for you. Please feel free to reach out again at [email protected] with your order details. Best regards, Asyllum Team

Response from AsyllumApr 27, 2026

Dear customer, We’d like to clarify that we produce our own products and we do not resell items from third-party platforms. We’re glad to hear your return was processed, as we always aim to handle such requests promptly in line with our policy. If you have any further concerns, we’d be more than happy to continue assisting and work toward a solution for you. Best regards, Asyllum Team

Response from AsyllumApr 8, 2026

Dear customer, We’re sorry to hear about your experience and the frustration this has caused. All of our orders can be tracked directly on our website using the order number and email used at checkout, with updates provided from our shipping partners. We’d be happy to help double-check the tracking details and locate your order for you. Could you please reach out to us at [email protected] with your order information? Our team will look into this right away and make sure everything is clarified. We’re here to help and will do our best to resolve this for you. — Asyllum Team

Response from AsyllumApr 8, 2026

Hi Margaret, We’re really sorry to hear you're experiencing issues with refunds. We’ve reviewed your case and can confirm that a full product refund was issued on February 7. Depending on your payment provider, it may take some extra time for the funds to appear on your statement. If you haven’t received it yet, we’d be happy to double-check this for you—please feel free to reach out to us at [email protected]. If everything has been resolved, we’d really appreciate it if you could consider updating your review. — Asyllum Team

Response from AsyllumApr 8, 2026

Dear customer, We’re really sorry to hear about your experience — this is definitely not what we want for our customers. We do offer a 14-day money-back guarantee for quality-related issues, and we’d be more than happy to look into this for you and make it right. Could you please reach out to us at [email protected] with your order details (and photos if possible)? Our team will review this and assist you as quickly as possible. We appreciate you bringing this to our attention and hope we can resolve this for you. — Asyllum Team