AsWeMoveReviews of aswemove.com

Response from AsWeMoveOct 23, 2026

Hey Samuel. We appreciate your honest feedback and are glad to hear you're enjoying our seamless design and fabric. We understand that pouch fit and personal comfort preferences can vary, and finding the right balance of support and freedom is important. We'd love the opportunity to help you explore a style that may offer a more comfortable fit for your needs. Please feel free to reach out to our CX team so we can assist with finding a better match: [email protected].

Response from AsWeMoveOct 22, 2026

Hey Pat. We appreciate your review. We looked up your email, but weren't able to find any correspondence from you requesting an exchange, return, or size guidance. We are happy to help get this resolved, so please email us at [email protected]. Thank you.

Response from AsWeMoveOct 21, 2026

Hey John. Thank you for sharing your feedback. We're glad to hear that three of your briefs met your expectations, but we're sorry to hear about the material inconsistency with the fourth. Quality and consistency are important to us, and we'd appreciate the opportunity to take a closer look. Please reach out to our support team at [email protected] so we can review this and help make things right.

Response from AsWeMoveSep 2, 2026

Merrick, thank you for sharing this feedback. We’re glad our team has been attentive, but we completely understand the frustration of placing an order only to later learn that an item is unavailable, especially when you were already dealing with a shipping delay. Our team has arranged an expedited replacement and worked with you on a substitute for the unavailable item, but we know that doesn’t erase the inconvenience. We appreciate you bringing this to our attention and are continuing to work on improving the inventory and fulfillment experience.

Response from AsWeMoveJun 9, 2026

Hi David. Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been inconsistent. We understand how disappointing it can be when some products meet expectations while others don't. Product performance can vary depending on individual preferences and use cases, but we take comments like yours seriously as we continue to improve our collection. We also appreciate your feedback regarding pricing and our return policy. We're constantly evaluating how we can deliver the best value and customer experience possible. If you'd be open to it, we'd love to learn more about which products didn't work for you and see if there's anything we can do to help. Please feel free to reach out to our customer support team.

Response from AsWeMoveJun 9, 2026

Thank you for your honest feedback. We're glad to hear you found them comfortable and enjoyed the freedom of movement they provide—that's something we put a lot of focus on when designing our products. We also appreciate your perspective on pricing. We understand that value is personal, and while we invest heavily in premium materials, innovative construction, and long-lasting performance, we know that doesn't automatically make the price feel right for everyone. Thank you for giving us a try and for sharing both what worked and what didn't.

Response from AsWeMoveJun 3, 2026

Hey Jeff. Thank you for your feedback and for giving us another try. We're glad to hear that your second order worked out well and that you love the product, as well as that your ordering and delivery experience went smoothly. We did want to mention that we weren't able to find any communication from your name or email address in our support inbox regarding the sizing issue with your first order. We never want anyone to feel like they're stuck with a product that isn't the right fit. We offer a 30-day risk-free guarantee, and our team is always happy to help with sizing questions or assist with an exchange to make sure you end up in the proper size. If you'd like, please reach out to our support team and we'll be happy to take a look at your order and see how we can help. We appreciate your honest feedback and hope we can earn your confidence for future orders.

Response from AsWeMoveJun 2, 2026

Thanks for your feedback. We're sorry to hear the experience didn't meet your expectations. We understand how seeing a Canadian site could create the expectation that prices would be displayed in Canadian dollars, and we appreciate you calling that out. We'll continue looking for ways to make pricing and currency information as clear as possible throughout the shopping experience. Regarding sizing, our garments are designed with a highly flexible fabric that can fit differently from traditional underwear, and we know finding the right size can sometimes take a bit of trial and error. We're sorry to hear your first order wasn't the right fit. Please keep in mind about our 30 day risk-free guarantee and always feel free to email our customer support team for additional assistance.