AsWeMoveReviews of aswemove.com

Response from AsWeMoveOct 23, 2026

Hey Paul. We sincerely apologize for the delay and frustration with your order. We completely understand how disappointing it must be to have waited over two weeks without any movement on your tracking. It appears your shipment has stalled with the carrier, and we don't want to keep you waiting any longer. We're arranging for a replacement order to be sent out right away to get your items to you as quickly as possible. We truly appreciate your patience and understanding, and we're sorry for the inconvenience. Thank you for giving us the opportunity to make this right.

Response from AsWeMoveOct 14, 2026

Hi there, Bradley. After reviewing your order, we can confirm that your original shipment appears to have been lost in transit. Our team submitted a replacement order today with expedited shipping, and it is scheduled to ship tomorrow. Please note that while your original order was shipped using standard delivery, your replacement has been upgraded to expedited shipping to help get it to you as quickly as possible. We appreciate the opportunity to make this right and encourage you to reach out if there's anything else we can assist you with.

Response from AsWeMoveOct 7, 2026

We’re sorry this style wasn’t the right fit for you. We do see that your order was returned for store credit, but we don’t have any record of you contacting our Customer Experience team about the fit or irritation you experienced. We’d be happy to help recommend a different style that may offer the coverage and support you’re looking for.

Response from AsWeMoveOct 2, 2026

Hey Dwight. We're sorry for the frustration this has caused. We checked your return, and the $84 refund has already been processed on our end. Since the refund has been issued, the next step would be to check with Discover directly, as posting times can vary depending on the bank or card issuer. Thank you.

Response from AsWeMoveAug 10, 2026

Hi there, thank you for your recent review. We have no customer service emails from you under the email you've left on this review. Please ensure you're emailing [email protected]. We'll have our team reach out to you directly.

Response from AsWeMoveAug 3, 2026

Hey Adam. Thank you for giving us a try and for sharing your feedback. We're glad to hear you enjoyed the feel of the fabric, though we're sorry this style wasn't the right fit for you. Leg ride-up can vary based on body shape, activity level, and the specific style chosen. If you'd like, our team would be happy to help recommend a different option that offers more leg anchoring and better suits your preferences. We appreciate you taking the time to let us know about your experience.

Response from AsWeMoveJul 8, 2026

Hi Charles! We looked up your account and see you've placed more than 30 orders with us, and we truly appreciate your continued support over the years. We're sorry to see a 1-star review centered on one of our more specialized styles. The Aspire and Dominate Zero Briefs are designed to provide a minimal silhouette, so the fit can feel quite different from our other products. If the pouch isn't giving you the support or room you're looking for, we'd be happy to help you find a better fit with a store credit or exchange. Our Customer Care team is also happy to recommend a style that better matches your preferences. Thank you for giving us the opportunity to make this right.

Response from AsWeMoveJul 1, 2026

Hi Nathan. We're so sorry for the wait and understand how frustrating it is to still be waiting on your shipment. We truly appreciate the support you've shown AsWeMove over the past two years and see that you've had 11 successful orders with us during that time. Our Customer Care team will be following up with you soon to look into this and help get it resolved.