Asura HostingReviews of asurahosting.com

Asura Hosting

Please pay attention to my ticket. I don't use the hosting, it's sitting there empty because I can't manage it, that's why I need a refund. Thanks.

I am using reseller hosting from two providers, and one of them is Asura. When I first purchased their service, the quality was satisfactory. However, over time, the service has become very poor. Support tickets - especially high-priority ones - sometimes take nearly three days to get a reply. Before purchasing, I confirmed with them about the amount of RAM allocated per cPanel account. Today, I requested an increase in RAM. They claimed to have done it, but the change is not reflected in cPanel, and resources are still insufficient for running WordPress smoothly. Based on my experience, I do not recommend this service to anyone.

D8 shared hosting server has a ban from sending Emails to Hotmail servers. nobody on the server can send emails to a Hotmail account. Support at first tried to say it was my IP despite me sending them a screenshot clearly showing the IP address for the whole D8 server. I asked them to notify everyone using the server. But no notification has been sent. This is abysmal service. All they need to do is find the account that's sending all the spam and re assign a new IP to the server. But they have instead applied to have the IP removed which takes days. So currently no one using the server can email Hotmail customers.

For the best down time on websites, please choose Asura, your websites will be on and off all the time, you will loose more clients than you've ever gained and these guys dont really give a damn apart from the silly excuses

Avoid this host. A critical database connection between two of my servers, which had been working perfectly for months, suddenly failed. My application has been down for over two days because of this. Asura Hosting's support has been shockingly incompetent: They immediately blamed my "MySQL user permissions," even though I proved my settings were correct. I provided them with definitive proof from server logs showing a fatal No route to host network error. They have completely ignored this evidence and seem incapable of diagnosing a simple network block on their own infrastructure. Instead of solving the problem, they waste your time blaming you for their platform's failures. If you are a developer or run a business that needs reliable hosting, look elsewhere. A company that doesn't understand what a "No route to host" error means cannot be trusted.

I purchased a hosting plan to test the responsiveness of their support, but unfortunately, their reply took more than three days. When I responded to the ticket, I never received any further reply until I decided to cancel the service. Even then, I did not receive a refund. I eventually decided to file a complaint with PayPal.

I have a web hosting plan that is supposed to include a dedicated IP address, I noticed I was not allocated one and I reported it to support. Many messages exchanged between 5th June - 24th July. They change the IP address to ANOTHER shared one each time (5 times now). Then if I report the fact it's shared they lie and say: "These are older DNS records, I would need to move you a completely new node with a new IP block if you'd like it to not show anything" and more recently: "The only way I can put you on a completely clean IP without older DNS records is to put you on a newer node once they become available, it'll then have a completely blank slate." These statements are not just factually untrue, but clearly a bold faced lie. DO NOT BUY FROM THESE SCAMMERS - YOU CANNOT TRUST YOUR DATA WITH PEOPLE WHO LIE ABOUT SUCH SIMPLE THINGS