Asura HostingReviews of asurahosting.com

Initially an idyllic relationship, they were super nice and quick responding. Gradually the support answering time started getting longer, which pushes me towards leaving. Have been going for over a week now, waiting an entirety of 24h to get an answer from them every time. Gradually their top service started failing, when frequent "temporary turn off" of systems happened, then unlimited space plans with weekly message "Disk Full" and their weekly "sorry for any inconvenience, we'd appreciate your patience" (and it started on 7th May and it's still going on today), to learning other people having their sites completely down for days now. All I get when I write is an automated message they're busy cause opening a new location in Switzerland, which in no way affects me anyway. I have been a regular paying customer receiving no support. Mind you 95% of times I didn't even write support for an issue cause in the past they said they did not know the solution, so I fixed things myself. Really disappointing.

I started off with a streaming radio hosting plan for a radio show I present then I moved my business websites over to one of their Elite cPanel plans. All started off reasonably well, I found that I was supposed to be on a dedicated IP address but wasn't, then found the IP address was blacklisted. I was eventually given another IP for all of my 10 websites but I'm still sure it was a shared one. The next thing to happen was issues with SSL, then none of my websites were resolving, the new IP address was being blocked by spam blacklists, then I couldn't FTP new files because the disk was full and support would take days to answer anything. All of the above was with my standard Elite website hosting, then last Friday while broadcasting live the stream was being continually dropped. Support eventually got back to me regarding the cancellation of the streaming account and said there was issues blah blah blah and if I want they credit me that month, then when I cancelled the Elite website hosting I eventually get this reply... We do apologize for the delay in support, we are currently dealing with a very large volume of new clients and the move to Switzerland was also unexpected and made the past couple of weeks quite hectic. We are working on dealing with the large demand head on and it will ease in the next couple of months. We do appreciate your patience and understanding during this period. I've been hosting websites for well over 25 years and these have to be the worst hosts and the lack of real support is a killer. Not often I post reviews but Asurahost is shocking. All of this happened between May & the last week of July 2025 EDIT July 30th: I received a reply to my Asura Host tickets from Mike, I then spent an hour constructing a very diplomatic and polite response, read it through then sent it only to be told that the ticket doesn't not exist and the reply hasn't been recorded. What more can I say (sigh)