AstroridgeReviews of astroridge.com

Wish they were helpfull

The first time I dealt with this company I had to re-contact them to get the earwax removal kit I paid for. So now I needed new tips ordered and paid for them. Received a message that order was being processed and I would receive word when it was shipped. Nothing more for several weeks. Have sent an email and messenger several days apart with no response. I called the number PayPal provides and got voice-mail. I did leave a message for all the good it will do. Thankfully it's not a lot of money but I just don't like being ripped off. I see on Amazon there are other similar products on the market. I would highly recommend folks steer clear of this bunch.

3/12/2024 I ordered a smart facial cleaner. It says smart facial cleaner on the packing slip. They sent me an ear cleaner which I already own. Being that I support their business I kindly emailed customer service 3 times just to get ignored. So I can only conclude that this is a fake scam company that steals🤷‍♂️. 4/1/2024 Update, the hero of the company, “Alex” reached out and is fixing the situation in a very professional way. Much appreciated and great definition of Customer Service.

TERRIBLE customer service. Don’t answer emails and don’t have a phone number so there’s no way to return the product if needed. DO NOT BUY

Alex from customer support needs a raise. Very professional.

They don’t answer emails nor phone calls. Charged me and never sent my order

Poor customer service! Ordered product on 12/2/23. The order was confirmed and my card was charged immediately. It is after Christmas and I have not received the product nor have I had a response to my many emails. No phone number! Their website shows an address in Irvine, CA. I live nearby. If this company is truly in southern CA, No excuse!

I have had a terrible experience with this company. I have been reaching out to them for the last two months and they will not respond. There is no phone number on their website, so your only option is to email their help inbox. I sent back the item I had purchased, and I have a proof of delivery from early December, but they have not refunded my money and won’t respond to communication.