From nutrition to behavior and everything in between, AskVet helps guide and support you on your pet parenting journey. All from your mobile app or browser! AskVet Pet Coaches will create a personalized plan to help with dog training, pet behavior, nutrition and more for your pet to provide expert advice and customized guidance to make your pet healthier and your bond stronger! 1:1 Pet Coaching/Training, 24/7 Veterinarian Access, and an Online Community of Pet Parents, One Pet ID Tag and more! Download the app in your App Store! Sign up for your monthly membership today! And you are on your way to a healthier and happier pet!
AskVet (askvet.app) has 72 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Jamie H.
Hidden membership fee preying on you when you need help the most. I called and got refunded for that first membership, but they kept my service active and charged me again on the next month. When I chatted to get this refunded and fixed, they told me that I was given a free month to try their service and refused to refund me, THEN, ended the chat without any more discussion. DO NOT USE!
Caroline G.
Watch out for being charged for a membership when they say it’s a one time $5 fee. They’ll end up charging you $60. Hidden fees and scheming to get your money. Not worth it. Was told the $5 was refundable, then got charged $60 which is non refundable.
Nancy D.
Avoid this company. Information provided was generic and not helpful. They mentioned needing to sign up as a member for $5.00 a month, then charged my cc $65.00. and upon signing in I discovered the $65.00 would be a monthly charge, Canceling my membership was easy to do, but they will not refund the initial $65.00.
Gideon H.
Advice given was horrible, my dog had Parvo and died thanks to the advice given of “sounds like food poisoning and will just need a little time to get better… he died the next day.. Have tons of hidden charges and mention “one time fee” but they sign you up for a memberships at 100$ per month.
Helen T.
I just realized that this company is a total SCAM. Panicked pet owners (like myself) turn to them and end up with an advice “go to a vet” for $65 USD. In reality, what else can they say? Pets cannot tell you where it hurts. These vets do not prescribe medication… There is really nothing they can help you with and they know it. And this is why they trick you somehow into signing up for some kind of membership and monthly fee. I noticed this fee on my monthly bill on my credit card, but many people don’t pay attention. Now when I read the reviews, I realize I’m not the only one. This people take advantage of people‘s love for their pets and the animal suffering…DISGUSTING!
Pam P.
When I first went into askavetonline the cost was $13 so I proceeded got the consultation and found I was charged $93, that was a month ago today they took another $93 from my account, when I finally got in contact with them they stated I signed up for their membership. I have subsequently contacted my bank and now I’m going to try and navigate through their website to cancel said membership. Don’t use this service it’s a massive piss take and I’m out $93 for nothing, if this is how they make their it shouldn’t be legal
Michell P.
Poor Billing Practices. Not really up front with membership. Yes, its listed in the terms. Although, it is not really noticeable especially when you are stressing over answers for a pet that is ill. No notices were sent after signing up either. I thought it was a one time fee for an answer. When contacting the company they would not return 1 of the 3 monthly charges as a courtesy. It was my fault for not reading the details but I thought they could be nice and return 1. No, they were not even understanding as to why something like that could happen. They are good with knowing how to make money of their system. Doesn't leave me with a comforting feeling for the care of my pet.
Amanda J.
First I used this site to determine if my dog had parvo. They couldn't give me an accurate description of symptoms. My dog ended up passing. While that wasn't there fault, they have this hidden membership that once you pay to ask ONE QUESTION you are signed up for. No, there is no way to cancel unless you are aware of the membership fee which they don't tell you anything about while you are paying to ask a question, they do not provide an email regarding the membership or anything. And it is very hard to cancel and the customer service team is not aware of the prompts their company provides! You will not get a refund for unwanted memberships and when you do call and cancel make sure to call repeatedly to ensure it's cancelled because if you don't they will charge you again and tell you they can't refund it. JUST GO SEE A VET. This service is not worth the headache! Oh yeah and don't ask to speak to a supervisor because you NEVER will! You are just going to be out of another $33 until you confirm the next month that it really is cancelled. TERRIBLE customer service! I am not one to step out of my character because I have worked in customer service for years and I understand how it goes but with these people I was super upset before I knew it!
