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Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
askanexpertonline.com
Category
Public Services & Welfare
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hello Darlene,
Thank you for your recent feedback. We noticed that your rating reflected a less-than-satisfactory experience, and we want to check in to see if we can do anything to improve.
We aim to provide the best possible service, and your insights would be extremely helpful in ensuring we meet and exceed your expectations. If there’s anything specific we can assist with, please don’t hesitate to let us know.
We sincerely appreciate your time and look forward to making things right for you.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
BJ
Becky & John M.
Unsolved
Did not have any answers I had already tried. Had to search everything.
Response from Askanexpertonline.comSep 7, 2025
Hello Becky & John,
Thank you for reaching out.
I understand how frustrating and time-consuming that must have been. I wanted to let you know that an Expert has responded to your second opinion question. Once you are available and you would like to review the answer and engage your Expert with any follow-up questions. You can access a list of your questions on My Questions page:
http://www.justanswer.com/my-questions.aspx
Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located at the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user', and log in.
If I can be of further assistance, please let me know.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
RE
Rebecca
Very polite.
The tech was very polite and tried to be helpful. He helped me get to a utube and followed along with it. Unfortunately it didn't work and the door on my microwave is still stuck. He said it would probably need to go back to the store and exchanged. He gave my Target's number.
Response from Askanexpertonline.comAug 31, 2025
Hello Rebecca,
Thank you for sharing your experience with us. I’m glad to hear the technician was polite and did his best to assist you, though I’m sorry the issue with your microwave door remains unresolved. Since it may require an exchange, I appreciate you contacting Target directly, and I hope they’ll be able to resolve this for you quickly.
If there’s anything specific we can do to enhance your experience, please feel free to let us know. Your satisfaction is very important to us, and we are committed to providing you with the best possible service.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
AC
askanexpertonline.com C.
The technician explained what was wrong…
The technician explained what was wrong with my dishwasher and referred me to a repair company. However, I was charged a $48.00 membership fee without being told before receiving the phone call.
Response from Askanexpertonline.comAug 17, 2025
Hello,
Thank you for reaching out.
I understand any confusion and how frustrating it can be to see a charge you weren’t expecting. I’d be happy to clarify this for you. When you enrolled, you agreed to a one-time join fee of $5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through PayPal/Apple Pay, these charges were combined into a single transaction. I understand your concerns regarding the charges. Records indicate that you accepted the membership offer when you submitted your question about Appliance question. For your reference, here’s a sample of how the membership and pricing details are displayed during the sign-up process:
https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png
I can confirm that your membership was canceled on Aug 16,2025, and no further recurring charges will apply. We’ve also initiated a refund for your payment.
If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
AC
askanexpertonline.com C.
I feel as if I had been hoodwinked into…
I feel as if I had been hoodwinked into taking this service. I was led to believe that I would get a $5 refund AND I could cancel whenever I wanted. I have no account to go to and cancel.
Response from Askanexpertonline.comAug 5, 2025
Hello,
Thank you for reaching out.
We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/UK%20CC%20PRICE%20SAMPLE.png
*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-805-5962
GS
Geoff S.
I was connected to Just Answer by mistake.
I was connected to Just Answer by mistake, believing I was about to discuss my technical issue with a technicial rep from the Rogers/Shaw provider I subscribe to. Matt was very nice and knew what he was doing, but we both knew he couldn't help me. I'm also a fairly experienced technician, and needed internet connectivity advice related to a Shaw modem and a tp-link router which doesn't provide the internet connectivity it should. There was nothing Matt could do, but I got charged C$70 for a fruitless conversation which I did not expect. Not cool, at all.
Response from Askanexpertonline.comAug 1, 2025
Hello Geoff,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.
As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
SU
Suzanne
How difficult it is to cancel the Confirming subscription.
I disliked being charged $55.00 and not being notified that my trial ended,
. I want to cancel this subscription . Instead being sent to another form to subscribe for another trial with intent of charge of $1. yet never happened. Plus wants me to confirm subcription again.
Response from Askanexpertonline.comJun 30, 2025
Hello Suzanne,
Thank you for reaching out to us.
We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 10462831 if you have further questions.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
CO
Connie
Not able to resolve issue
Not able to resolve issue. How do I get refund of my charge?
Response from Askanexpertonline.comJun 24, 2025
Hello Connie,
Thank you for contacting JustAnswer.
We appreciate that you gave us a try, and we're sorry that it didn't work out. You should see your deposit in 3–5 business days. The $55 payment is showing as reversed, which means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized.
Please let me know if there is anything else I can assist you with, and I would be happy to help.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
