Martha
Great help but process a bit unwieldy
There was a bit of a wait between when I first chatted with the virtual expert and when someone contacted me, by that time I was in a meeting and couldn't respond. I asked about how to get back in touch when I was available but didn't get an answer. I started the process again when I was able to, but when the virtual assistant stated I needed to talk to an expert and wanted to load the secure form, it wouldn't work. Eventually I connected with Sam and he was very helpful and the problem is fixed now, thank you! So the assistance was great even if the process was a bit cumbersome.



