Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comFeb 7, 2024

Hello Catherine, We're sorry that your JustAnswer experience didn't meet your expectations. Please provide additional information to help us locate your account and address the situation. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/

Response from Askanexpertonline.comFeb 6, 2024

Hello John, I apologize for your experience. Your membership has been canceled so you won't see any recurring charges. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35

Response from Askanexpertonline.comFeb 5, 2024

Hello Fred, We understand your concern and would like to address any concerns. We will reach out privately to locate your account. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18

Response from Askanexpertonline.comFeb 5, 2024

Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 6667103 if you have further questions. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18

Response from Askanexpertonline.comJan 22, 2024

Hello Deanna, I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site. Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership. We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35

Response from Askanexpertonline.comJan 18, 2024

Hello Greg, We're sorry for any frustration that you may have experienced in using the service. If you can respond to our request for additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-805-5962 ext. 55

Response from Askanexpertonline.comJan 3, 2024

Hello, I have sent you an email from our customer care center to address your concerns. If you need further assistance please respond to the email with the subject line JustAnswer Customer Care or reach out to me directly. Please let us know what we can do for you to earn a 5 star rating. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-805-5962 ext. 55

Response from Askanexpertonline.comDec 17, 2023

Hello, I apologize for your experience. Thank you for reaching out to JustAnswer. We value your feedback and use it to improve our services. JustAnswer is a customer-paid Q&A service with 12,000+ verified Experts in 150+ categories. Our goal is to save you time and money by providing 24/7 access to expert advice. Regarding your concerns, our Experts are carefully verified for licensing and credentials, and they undergo exams to ensure up-to-date knowledge. When creating an account you agreed to a one-time join fee and a recurring monthly membership fee. This covers your first question and subsequent questions until the end of your membership, supporting our Experts' compensation. Our records show that you did not sign up for an account. If you feel this is in error, please reach out through my contact information so we can find your account. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35