Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comJan 6, 2026

Hello Mary, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. Your membership has been deactivated, so no further recurring charges will occur. If you need any more assistance, please don’t hesitate to reach out. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comDec 23, 2025

Hello, Thank you for reaching out. I'm sorry to hear that you didn’t receive a satisfactory answer. If the response wasn’t helpful, we encourage you to reply directly to the Expert and explain why. This allows them to improve their answer or opt out so other Experts can step in. Other Experts will also see that you're still seeking help and may offer additional insights. You're free to choose which response to rate positively, or you can leave it unrated if you're not satisfied. Remember, follow-up questions are free as long as they are posted in the same thread. Just use the reply link to continue the conversation with your Expert. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comDec 18, 2025

Hello Debra, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comDec 11, 2025

Hello, Thank you for reaching out. I apologize for any confusion or frustration this caused. The membership fee is listed on the final payment review screen. Even so, I understand how easily this can be overlooked. I’ve refunded the membership fee. The refund also ends the membership, so you won’t be billed again. If you have any questions or concerns, we're happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comDec 5, 2025

Hello Suzie, Thank you for your patience, and I’m really sorry you had to wait so long for assistance. I’m glad to hear that once connected, our team was able to resolve the issue. We appreciate you giving us the chance to make things right. If there’s anything else you need, I’m here to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comNov 4, 2025

Hello Nancy, Thank you for sharing your feedback with us! What can we do to earn a 5-star rating from you? I see your membership is scheduled to renew on November 3rd. We look forward to your continued questions and hope you continue having great experiences with our Experts. If you’d like to manage your membership settings, you can visit this link: https://www.justanswer.com/accounthelp. Please don’t hesitate to contact me if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comOct 20, 2025

Hello Marty, Thank you for letting us know. Thank you for sharing your feedback with us! What can we do to earn a 5-star rating from you? I see your membership is scheduled to renew on November 19th. We look forward to your continued questions and hope you continue having great experiences with our Experts. If you’d like to manage your membership settings, you can visit this link: https://www.justanswer.com/accounthelp. Please don’t hesitate to contact me if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comOct 13, 2025

Hello Ronald, Thank you for reaching out. We're sorry to hear that you want to turn off your membership feature. We have processed your request and moving forward, you will not see any recurring membership charges. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962