Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 35 reviews with 2 stars · Clear filters

Rich S.
Jul 24, 2025
Rolland worked the solution for over an hour!
Rolland worked on the solution for over an hour, but wasn't able to solve the problem. The issue: I have three Sonos speakers and wanted to add a fourth. It is still sitting here and I am considering sending it back. Ideally, I would like someone to contact me that can solve this problem. Please e-mail me if you have someone that is familiar with this situation. Thanks, Richard Swain
Response from Askanexpertonline.comJul 25, 2025
Hello Richard, Thank you for letting us know. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Jul 17, 2025
couldn't help connect printer to new…
couldn't help connect printer to new computer because he just tried once with the wrong phone number even after I corrected him. No help here from Joseph.
Response from Askanexpertonline.comJul 18, 2025
Hello, Thank you for letting us know. I'm sorry to hear that you didn't get the help you needed. I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Michelle L Huff & Bryan K H.
Jul 11, 2025
I have been frustrated with being charged the membership cost in addition to the $1 fee. And I didn't get all my questions answered
My frustration is with being charged a extra fee (the membership fee).
Response from Askanexpertonline.comJul 12, 2025
Hello, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Brenda
May 21, 2025
Charged for a membership I did not want
Got sent to this site to help with getting help connecting my fitbit with my Bluetooth I was told I would be $1the first time and then be charged $55.00 for the membership. I cancelled after I had seen this and got no help for my fitbit.
Response from Askanexpertonline.comMay 21, 2025
Hi Brenda, Thank you for your feedback. We’ve asked for more information through Trustpilot. please respond to the request so we can look into this securely. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askanexpertonline.com C.
Feb 2, 2025
Took to long to get a response for my…
Took to long to get a response for my simple question!!!
Response from Askanexpertonline.comFeb 3, 2025
Hello Joe, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I am sorry to hear that you have not gotten an answer in a reasonable amount of time. This is not the experience that we want to create for our customers. On average, a question that is asked on JustAnswer receives a response in 10 minutes, and in most cases, it is faster than that. However, there are times when responses can be delayed. Things like the time of day that the question was posted, and the number of Experts available in the category will play a part. The amount of complexity within the question, and the time it takes for an Expert to author a response also have an impact. Please let me know if I can help with anything else such as questions about your account, or how JustAnswer works. Kind regards, Violet JustAnswer Customer Care [email protected]
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Janet
Aug 30, 2024
The info I got was helpful but......
I was very upset to find out how much was charged to my account. When I was reading before actually getting the service. I know that I read that they needed a credit card and $1 would be charged but then credited. Afterwards I found I was charged not only 50 some dollars but put into a monthly charge of again $55! They did credit my account and take off the monthly fees but not before giving me heart failure! The info did help me resolve my phone problem and he was very patient with me who is not the least bit tech savvy.
Response from Askanexpertonline.comAug 30, 2024
Hello Janet, We apologize for any disappointment caused by your JustAnswer experience. To investigate and address your concerns, please provide us with additional information to locate your account. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Helene
Aug 25, 2024
Total lack of answers
I asked about train schedules and I got my own answer back.I was already dealing with Amtrak. I want to know about times and fares,
Response from Askanexpertonline.comAug 26, 2024
Hello Helene, I apologize for any inconvenience caused. Have you logged into your account to see your Experts response to you? Our records indicate that you have previously utilized our service. Upon your recent return, you encountered a Welcome Back message along with pricing details when you submitted a new question. Notably, the pricing did not include the 'join fee' since you had already paid it during your initial membership registration. Our monthly membership provides unlimited question submissions across 100+ categories for 30 days. You have the flexibility to cancel the renewal at any point. Alternatively, you can choose to utilize our pay-per-question option instead of opting for the membership. I see that your membership is set to renew on September 24th. We hope that you'll continue to ask questions on the site and have more great experiences with the Experts. If you need to manage your membership settings, please visit our site using this link: https://www.justanswer.com/accounthelp Please reach out through my contact information if we can assist you with anything else. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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K Philip T.
May 15, 2024
Fraud
From your site,(Pay Pal) you asked me to pay $1 to answer my query which I did. But another $55 was debited from my card without my authorisation. Kindly reverse the debit as I don't expect fraud from the Google site
Response from Askanexpertonline.comMay 15, 2024
Hello, Thank you for reaching out to us. We apologize for any inconvenience. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 7555540 if you have further questions. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18
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