Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 352 reviews with 1 star · Clear filters

Sally J.
May 22, 2026
They set me up with tech that gave me a…
They set me up with tech that gave me a time and as of now he’s been a no show Gave me time slot of 8 am till 5. Still haven’t seen or heard from them. Thinking it was with a Sears Tech
Response from Askanexpertonline.comMay 23, 2026
Hello Sally, Thank you for reaching out. I understand that you are waiting for the phone call assistance you requested. Upon reviewing your question page, your Expert has posted a response. You can read and reply to the Expert by accessing the question page. To quickly get back to your question page, you can click on the link provided below. Just be sure you have signed into your account before accessing the link: https://www.justanswer.com/software/vd9o2-talked-someone-yesterday-whirlpool-ice-maker.html If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
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Mark
May 17, 2026
Do not use this service
Do not use this service. When the chatbot told me it would be $95 for an expert to call me, I made it clear there was no way I'm paying $95 for a TV still under warranty. The chatbot agent said it would be $5.00 so I agreed, figuring they'll honor that rate. The expert never called, just online chat. The advice was trash, taken right from the Online manual for the TV Manufacturer. They didn't resolve anything, telling me to take the TV back to the dealership, and dispite my repeated claims to look at what the Chatbot told me, they still charged me $95.00. The refused to honor what the chatbot said. It's a scam.
Response from Askanexpertonline.comMay 18, 2026
Hello Mark, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Beth
May 12, 2026
Avoidibg beibg RIPPED OFF BY this "askanexpert com" The charge of $70 without my approval…
The charge of $70 without my approval is FRAUD. I was okay with $5, but $70 !?!? I am a senior on a fixed income. $70 is the price of my blood thinner from my cardiologist. I would rather avoid a stroke than speak with one more Doctor. I am a retired RN. I can figure out my health questions on my own This charge needs to be explicitly stated during new customer contact.
Response from Askanexpertonline.comMay 12, 2026
Hello Beth, Thank you for reaching out, and I’m sorry for any confusion. Unexpected charges can definitely be frustrating. Just to clarify, the payment page includes the join fee and membership details before the first question is submitted. Our records show that the payment was reversed very quickly, which means it didn’t complete on your bank’s end. You may have noticed a brief pending hold that later dropped off. If there’s anything else you need, please feel free to contact me using the details in my signature. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Kyle C.
May 11, 2026
This place is a total scam
This place is a total scam. You can use Google for free to get the same answers. When you try to resolve a problem with a billing issue they want you to pay to get the answer which is how the whole problem started. They do not tell you that you are signing up for a subscription. Then they use AI chat which is useless. STAY AWAY FROM THIS SERVICE!!!!!
Response from Askanexpertonline.comMay 11, 2026
Hello Kyle, We would love the opportunity to investigate this matter. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
May 7, 2026
Didn't solve my issues
Didn't solve my issues, I'm out $50.00.. Details: - Card purchased at: CVS Pharmacy - Date of purchase: April 18, 2026 - Amount: $50 - Receipt and photos of the card are available upon request - The code is partially unreadable, making redemption impossible
Response from Askanexpertonline.comMay 7, 2026
Hello, Thank you for reaching out I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. Our website displays the join fee and membership fee on the page where payment details are entered. I’ve gone ahead and refunded your membership fee, which also cancels your membership. You won’t see any further recurring charges. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
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askanexpertonline.com C.
May 6, 2026
I am charged for this service every…
I am charged for this service every month. I can’t get on it. Cancel my subscription
Response from Askanexpertonline.comMay 6, 2026
Hello, Thank you for contacting us. I understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention. After reviewing your account, I see you agreed to a monthly membership fee of $55. This covers your first question and any additional questions during your membership. These terms are detailed on the Offer Details page, which explains the subscription and automatic charges. I understand you no longer wish to continue your membership. I’ve canceled it, and you won’t see any further charges. If you have any additional questions or need further assistance, please don’t hesitate to contact us. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
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Catherine G H.
May 2, 2026
A not so good experience
Mohd zia Kamal was patient and courteous. He tried various solutions to my problem and didn’t stop, even though we didn’t fix the problem. However, I had no idea I had agreed to ‘become a member’ of this service for which they have charged me $95 monthly. I was never informed about the charge. Contacting customer service has resulted in having my ‘membership’ cancelled, except for the $95 I’ve paid already. This is deceptive - don’t fall for it.
Response from Askanexpertonline.comMay 4, 2026
Hello Catherine, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the website. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your recent charges. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Dodee Guin D.
Apr 28, 2026
I hate this site
I go to a site like grooming dogs. The site has a place to ask questions. I fill out a form and suddenly see I am on askanexpertonline.com and will be charged $55 a month. I close the whole thing out without asking a question because I hate this site. Suddenly I'm being charged $55. I don't have $55 to pay for nothing. Then they said I could talk to someone and I think they are doing the same thing to me.
Response from Askanexpertonline.comApr 28, 2026
Hello Dodee, We appreciate you taking the time to contact us. Please provide the additional details we requested so we can locate your account and offer assistance. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
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