Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 352 reviews with 1 star · Clear filters

Michael B.
Nov 4, 2024
i got a 55 dollar charge for nothing
i got a 55 dollar charge for nothing. i called to be sure my autofill was working with straight talk. I don't blame Trustpilot as much as StraightTalk it was very unclear that Trustpilot was a third party site. I was confused and thought that StraightTalk wanted to verify my credit card information. I noticed that another user had a similar experience with AT&T.
Response from Askanexpertonline.comNov 6, 2024
Hello Michael, We would love the opportunity to look into this matter. We will reach out to you privately for more information. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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john A.
Nov 4, 2024
Scam
Scam. Appears to be Cannon Customer service. Asks for a $1.00 refundable deposit Then tries to charge $56.00 to your credit card. Fortunately, the Fraud Department caught it and stopped the transaction. Avoid like the plague.
Response from Askanexpertonline.comNov 6, 2024
Hello John, We have reached out to you privately to gather more information. Please keep an eye out for our private message. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Oct 30, 2024
Terrible
Terrible. Really terrible.
Response from Askanexpertonline.comOct 30, 2024
Hello, We're sorry if you feel that way about JustAnswer. Please keep an eye out for our private message so we can gather details, locate your account, and assist you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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Mark M.
Oct 28, 2024
Complete Scam
Complete Scam. Google put their link in a place I was looking for some help. I never got the help and now am being charged a monthly fee.
Response from Askanexpertonline.comOct 28, 2024
Hello Mark, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your internet question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Joseph Y.
Oct 28, 2024
Got charged over 50 dollars which I…
Got charged over 50 dollars which I didn't know there was a charge at all. Will dispute and never talked with Darsana.
Response from Askanexpertonline.comOct 28, 2024
Hello Joseph, I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site. Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership. We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askanexpertonline.com C.
Oct 26, 2024
I'm still waiting
I'm still waiting. Now thanks to you taking unsolicited funds from my credit card I have had to cancel and wait for a new one. I will never use you again.
Response from Askanexpertonline.comOct 27, 2024
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I'm sorry to hear that your Expert has not gotten back to your question. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Meanwhile, any information that you would like the Experts to see must be posted on your question page. This email address comes to the customer support help desk. For your convenience, I've gone ahead and posted the same comments directly on your question page here: https://www.justanswer.com/email/qf09j-waiting-code-number-new-email-address.html You will receive an email when your Expert responds. For future reference, you would need to log into your account and post your responses in the reply box at the bottom of the page so your Expert can respond. Let me know if you need further assistance. Kind regards, Violet JustAnswer Customer Care [email protected]
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Nancy J.
Oct 25, 2024
I was roped into using this and I…
I was roped into using this and I received no help for $56. I am being honest.
Response from Askanexpertonline.comOct 27, 2024
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE Moreover, although your membership payment is not eligible for a refund under our Terms of Service, as a courtesy, I have cancelled this for you.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]
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Rick Bauer, Professional Modeler, C.
Oct 22, 2024
This is a fraud scam...run!!!!!
This is a scam. This guy impersonateewed an AT&T Support operator, and thenclaimed that i needed to supply him with my credit card for a one dollar charge to create the account. This company stole that information and more money of mine, causing me to have to Institute all the security actions to defend my card freedom another card. Stay away from this company. I have already filed charges with them and the Attorney General of Colorado. I have also contacted the FTC. NEVER in their popup did they say they were NOT with PureTalk (from AT&T). In fact, they impersonated their help desk. They could have been Einstein, but they got my credit card number and charged me $55 without my permission. In my world we call this theft Then I had to get a new credit card, and it costs me time and money. VERY painful. If you have to lie to get the business, that's says it all.
Response from Askanexpertonline.comOct 24, 2024
Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 8854433 if you have further questions. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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