24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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askanexpertonline.com C.
Payment for help supposed cost me 2$ and you charged me 66.00$ why ? Please send me the amount 66.00$ back
Response from Askanexpertonline.comJan 21, 2025
Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 9399250 if you have further questions. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
David A.
I was not finished with the tech and You wanted me to rate the service I still need help
Response from Askanexpertonline.comJan 18, 2025
Hello David, Thank you for your inquiry. I wanted to let you know that an Expert has responded to your question. You may review the answer and engage with your Expert for any follow-up questions if needed. Please note that a rating is not required until you receive a satisfactory answer. If there’s anything further we can assist you with, don’t hesitate to contact us. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Leroy Moore J.
Package was not received per this notification. HCG00000086830YLNC Delivered 26.2 Days China (Hangcheng Supply Chain) United States (Other) Delivered: Your package was delivered successfully to the addressee.
Response from Askanexpertonline.comJan 15, 2025
Hello Leroy, Thank you for reaching out. We are an online, paid question-and-answer service, and while we do advertise on platforms like Google, we are not affiliated with Hangcheng Supply Chain. It’s possible you came across our service while searching for an answer online. Although we don’t have a direct connection to Hangcheng Supply Chain, we do have Experts available who can assist with a wide range of questions. You’re welcome to contact Hangcheng Supply Chain directly, but if you’d prefer to proceed with your question here, we would be happy to help. Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
James G.
When my wife asked a question online she did not realize that she had committed to being charged $55 a month. She was charged $55 a month for 6 consecutive months and when she realized that she had paid $330 and she was only reimbursed $165. Somewhere on the website there was fine print that was not noticed. Stay away from this Website!
Response from Askanexpertonline.comJan 10, 2025
Hello James, We would love the opportunity to look into this matter. We will reach out to you privately for more information. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
Steve M.
Thought I was getting a one time offer to get a question for $1. They immediately charged my credit card for $46. Became so convoluted, Bank of America had to cancel the card and issue another one. Never got my question answered to boot.
Response from Askanexpertonline.comJan 9, 2025
Hello Steve, I understand that you had this experience with JustAnswer. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. For the confusion with those charges, we are happy to look into this. We will reach out to you privately for more information. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
Gale R.
I approved a $1.00 charge online with PayPal and it came out as 56.00! My tech guy would not phone me as requested and took forever on chat, unable to answer me. Then I got a text from a different guy with directions that I could not follow, and besides, I had already figured it out on my own. THEN I got a text back to my PayPal emails and find that I had been signed up for a MONTHLY billing by Just Answer that I did not ask for or approve!!!!
Response from Askanexpertonline.comJan 6, 2025
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I'm so sorry to find out that you were not able to receive a helpful answer. This is not the kind of experience that we would like to create for our customers. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE As a courtesy, I have issued a refund of your payment. The funds are made available to your PayPal account the next business day, however it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]
askanexpertonline.com C.
Really did not want this never used it, clicked on by mistake and they would not refund my money. stay away not a trusted site
Response from Askanexpertonline.comJan 3, 2025
Hello, We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Ruth R.
I asked for advice on how to tune in my tv, I paid the £1 asked for got the advice and now find ive been charged over £34 why??????
Response from Askanexpertonline.comDec 30, 2024
Hello Ruth, Thank you for sharing your concerns with us. To move forward, please provide the information we requested to help us locate your account. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/
