Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comSep 22, 2025

Hello Laura, Thank you for reaching out. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, the recent charge made to your PayPal account has been canceled. The funds are made available to PayPal within the next business day, and you should also receive a notification email from PayPal about the refund. I assure you that moving forward, you will not see any recurring membership charges. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 13, 2025

Hello Fred, Thank you for reaching out to JustAnswer and sharing your feedback. I’m sorry to hear about your concerns, and I appreciate the opportunity to clarify how our service works. I’m sorry for any confusion, but you have reached JustAnswer, a paid online question-and-answer service. We are not affiliated with any other company like T- Mobile. We advertise on search engines like Google, and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements, on the site, or affiliated with any other company. You will need to contact them directly for further assistance. Regarding payments, when you submit a question, you agree to a membership fee of $40. This membership covers your initial question and any follow-ups during the active subscription period, giving you ongoing access to expert assistance. I can confirm that your membership was canceled on Sept 20, 2025, and no further recurring charges will be applied. We have also processed refunds for your payments. You will see this reflected on your statement within 3–5 business days, depending on your bank’s processing time. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 8, 2025

Hello, Thank you for reaching out. We understand how important it is to have clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. The recent charge made to your PayPal account has been canceled. The funds are made available to PayPal within the next business day and you should also receive a notification email from PayPal about the refund. Moving forward, you will not see any recurring membership charges. If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 3, 2025

Hello Raymond, Thank you for reaching out. I apologize for any inconvenience. We will reach out to the Expert community to notify them that you are still waiting for a response. You can access a list of your questions on the My Questions page: http://www.justanswer.com/my-questions.aspx Please let me know if you need further assistance. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 30, 2025

Hello, I'm very sorry to hear that you haven't received an answer yet. I understand the disappointment but want to assure you that we are doing everything that we can to get you a response as quickly as possible. Thank you for your patience. If there’s anything specific we can do to enhance your experience, please feel free to let us know. Your satisfaction is very important to us, and we are committed to providing you with the best possible service. Looking forward to hearing from you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 18, 2025

Hello Rick, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comAug 16, 2025

Hello, Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced. It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more. As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges. We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comAug 14, 2025

Hello Nadine, Thanks for reaching out! I’m sorry to hear about the difficulty you experienced reaching us and the missed follow-up. You can log in to your account at any time to view and continue your question. Once logged in, you’ll be able to post any follow-up details directly to the Expert, and they can respond there. Thank you for your patience, and I apologize again for the inconvenience. Best regards, Angela, JA Customer Care [email protected] 800-805-5962