Askanexpertonline.comReviews of askanexpertonline.com

Had two contractors just exit Third provided useful information

Clear directions and correct follow-up

What I didn't like was the fact that I Googled for Samsung Support and the first thing that came up was your website, which i didn'trealize until i spent 5 minutes answering question about my issue and I should give you five fully refundable dollars. I thought that I had clicked on the Samsung website. I guess that's my bad. But when it went to your website you should make it clear with a nice big banner saying "welcome to this paid service." I had no idea you were actually ask an expert online and not the Samsung support.

I don't know up front how much the rate will be that I will be charged, other than the $5.00 join fee. Also, I could not connect by phone with the tech agent. We had to communicate in chat because the phone call would not connect. However, the tech agent did a good job explaining what the problem was. He typed in possible solutions, which ended up being that my best option was to wait until an app's subscription expired.

My phone is still not working right but he did amazing he was patient and listed everything step by step it just doesn’t seem to work ( it is probably me)with that being said I would recommend him to do some one else.

The add promoting the fee make a $5 fee obvious but the additional $65 upfront charge makes your charges $25 higher than Geek Squad. In the end the technician seemed to be reading from the same online diagnostics I had previously used, and advised me no better than the online tools I had used myself. Definitely not worth the fees.

It works but it is difficult and frustrating to understand at times.

I did have trouble understanding Hima’s accent and had to ask her to repeat her questions sometimes, but the issue was resolved with her help.