Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 352 reviews with 1 star · Clear filters

Mum
Jun 6, 2025
Not happy! I sent this suggestion to my young…
I sent this suggestion to my young adult daughter when she had a problem with her fridge/freezer. They asked a few trouble shooting then said she needed to chat with a technician...then to fill in a form and to give them $2. In the heat of the moment she did then realised it was probably a scan and bailed...only to have a $55 charge on her card!!! I tried to find a way to sort it out via their website but it seemed impossible to chat with anyone other than cyber assistants. They just kept offering for me to chat with a technician.
Response from Askanexpertonline.comJun 6, 2025
Hello, Thanks for your response. Unfortunately, we weren’t able to locate your account with the information you provided. Please reach out to us directly using the contact details in my signature so we can assist further. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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Helen B.
May 31, 2025
You advertise $1.00 but you charged…
You advertise $1.00 but you charged that and then you change a additional $46.00 didn't even get my question answered.
Response from Askanexpertonline.comJun 1, 2025
Hello Helen, You currently have an answer waiting for you—would you like to view that first? If you’d prefer to move forward with your refund instead, please send me an email and I’ll be happy to assist. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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askanexpertonline.com C.
May 30, 2025
MISERABLE !!! Elizabeth Mottla
MISERABLE !!!!!!!!!!!!!!
Response from Askanexpertonline.comMay 30, 2025
Hello Elizabeth, Thank you for sharing your review. We appreciate your feedback. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on June 30th. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askanexpertonline.com
May 27, 2025
I was trying to set up an appointment
I was trying to set up an appointment, without success. I do not need your service. dorothy bogle 763-420-4743
Response from Askanexpertonline.comMay 28, 2025
Hello Dorothy, I'm glad that you tried out our service, but I'm a bit saddened that you no longer need the service. We respect your decision. Please reach out to us if there's anything else you'd like assistance with, specifically with your account, so we can further assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Tom H.
May 25, 2025
This company keeps putting popups…
This company keeps putting popups selling their service several times an hour on my computer, sometimes when I try to go to any site and othertimes just popping up when I'm reading a website. Then when I complain to them they try to charge me money ! I'm complaing to my State Attorney General and the Federal Trade Commision and filing a lawsuit to get injunctive relief and damges from them !
Response from Askanexpertonline.comMay 26, 2025
Hello Tom, We apologize for your experience using the service. Please reply to our private message so we can assist you promptly. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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Ron O.
May 22, 2025
I am getting reoccurring charges each…
I am getting reoccuring charges each month and have only talked to them one time all occurring this year 5. Total charges
Response from Askanexpertonline.comMay 22, 2025
Hello, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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askanexpertonline.com C.
May 15, 2025
No one will speak with us in person and…
No one will speak with us in person and pictures are cut off
Response from Askanexpertonline.comMay 15, 2025
Hello, Thank you for letting us know. I see that you should have received at least two phone calls recently. Did you not get those? Are your pictures or pictures from the Experts cut off? If you could share more details through my contact information, we'd be glad to look into this further. We want to earn a 5-star rating from you! Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askanexpertonline.com C.
May 6, 2025
Please refund $28
I was charged $33 and was told it would cost $5 I'd like $28 reimbursed to my accout. This is unbelievable.
Response from Askanexpertonline.comMay 6, 2025
Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 10094664 if you have further questions. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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