Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comJul 8, 2025

Hello, Thank you for letting us know. The membership fee has been refunded, and I’ve confirmed that your membership is now deactivated. Feel free to reach out if you need any additional assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comJul 7, 2025

Hello, I'm sorry to hear that the issue hasn't been resolved yet. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't useful. With that, the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask another Expert for a second opinion. Please let me know if you require any additional assistance. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJul 4, 2025

Hello Bruce, We'd like to find out what happened. Please reply to our private message with your husband's information so we can assist you further. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJul 4, 2025

Hello, Thank you for sharing your experience. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJul 4, 2025

Hello Stephen, We're committed to sorting this out for you. Upon reviewing your account, I see that you accepted our monthly membership offer when you posted a question on the site. Please be assured that we only enroll customers in the membership if they choose to accept our offer. For your reference, here’s an example of the membership offer displayed during the posting process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJun 30, 2025

Hello, Thank you for reaching out. You can respond to your Expert here: https://www.justanswer.com/question/scfdq-second-opinion-recently-opened-fidelity.html How can we help you to achieve a 5-star rating? Your membership is set to renew on July 30th. We hope you'll continue to enjoy asking questions and getting valuable answers from our Experts. To manage your membership settings, please visit this link: https://www.justanswer.com/accounthelp. Feel free to reach out to me if there’s anything else I can assist you with. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comJun 29, 2025

Hi Robert Thank you for reaching out to JustAnswer. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of $1 and a monthly membership fee of $43. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. Your membership was turned off, and the charge has been voided on 06/29/2025. You won’t receive any further recurring charges. Let me know if there's anything else I can assist you with. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJun 29, 2025

Hello, I'm sorry to hear that you didn’t receive an answer that satisfied your question. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. With that, the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask another Expert for a second opinion. If you would still like to close your question and have your deposit refunded, please reply to the email below, and we will further assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962