Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 352 reviews with 1 star · Clear filters

Joan C.
Jul 14, 2025
I called twice and was disconected both…
I called twice and was disconected both times
Response from Askanexpertonline.comJul 14, 2025
Hello Joan, I'm sorry to hear that you had trouble connecting with your Expert. Upon checking, it looks like you’ve already spoken with them. If you still need help with your question, you can view the summary of your conversation, or feel free to send a follow-up question directly to your Expert. Let us know if there’s anything else we can assist you with. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Report
Steve L.
Jul 12, 2025
They pushed me into a $55/month…
They pushed me into a $55/month subscription after I just intended a one time question/answer for about $7. I have not been able to find a way to cancel the subscription, even being sent to Just Answer to help cancel it and that cost me $5 plus a $40 subscription, which at least was cancelled and refunded. How do I cancel askanexpert subscription without claiming fraud and cancelling my credit card, which I don't want to do.
Response from Askanexpertonline.comJul 12, 2025
Hello, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Report
Mark
Jul 11, 2025
This was totally useless
This was totally useless
Response from Askanexpertonline.comJul 12, 2025
Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Report
Ann G.
Jul 11, 2025
This is a bogus site that manages to…
This is a bogus site that manages to open a chat box on a legitimate site. Beware! Have alerted my credit card of fraudulent charge and will be alerting Verizon about them hijacking the chat box,
Response from Askanexpertonline.comJul 12, 2025
Hello, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Report
Richard C.
Jul 10, 2025
This place is a complete scam!!!!!!!
This place is a complete scam!!!!!!!! I was on the reliance webpage and their pop up came up. Asked me for cc info of $1.00 to process my order with reliance. I gave it to them lake a dummy. They went on to carge over $50.00 to my card. Completely not othorized. dodn't even know I was no longer on the reliance web site. Now I had to call my bank, get caheges removed and order a new credit card. What a pain in the ASS. Beware, it could happen to you to Sandy kaz Pressure Washing
Response from Askanexpertonline.comJul 10, 2025
Hello Richard, I’ll look into this for you. To proceed, I’ll send you a private message. Please check your inbox for the next steps. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
Report
askanexpertonline.com C.
Jul 9, 2025
I WAS CHARGED $55.00 FOR SOMETHING I…
I WAS CHARGED $55.00 FOR SOMETHING I DID NOT REQUEST. PLEASE CREDIT MY CREDIT CARD.
Response from Askanexpertonline.comJul 10, 2025
Hello, Thank you for reaching out to us at JustAnswer. We apologize for any confusion. Upon reviewing your account, I see that you accepted our monthly membership offer when you posted a question on the site. Please be assured that we only enroll customers in the membership if they choose to accept our offer. For your reference, here’s an example of the membership offer displayed during the posting process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
Report
stephen
Jul 9, 2025
No one ever contacted me waited 45…
No one ever contacted me waited 45 minutes when I was next in line.
Response from Askanexpertonline.comJul 9, 2025
Hello Stephen, Thank you for letting us know. I'm sorry to hear that you had to wait so long. It looks like you've been in contact with your Expert now and he said he'd call you later today. If you need to share more information with Anthony, please return to your question here: https://www.justanswer.com/question/sf46a-versa-screen-black-wont-charge-cant-sync-apple.html One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on August 9th. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Report
Nancy S.
Jul 8, 2025
he said hello and hung up
he said hello and hung up - horrible service
Response from Askanexpertonline.comJul 9, 2025
Hello Nancy, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 10528196 if you have further questions. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Report