Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comAug 10, 2025

Hello George, I'm very sorry if you thought you were posting a question on a different website. You clicked on one of our advertisements, or you may have reached our site through one of our affiliates. When you posted your question on our site, you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of the site you intended to contact. I have cancelled your question page and have refunded your payment for you. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 7, 2025

Hello Terry, We appreciate your concerns. Our records show that you’ve used our service in the past. When you returned, you were greeted with a "Welcome Back" message and the pricing details for submitting a new question. The 'join fee' was not included as it was already paid during your first sign-up. With our monthly membership, you get unlimited questions in over 100 categories for 30 days, and you can cancel at any time. Alternatively, you can opt for pay-per-question billing if that better suits your needs. One of the great perks of your JustAnswer membership is that you can always request a second opinion from a different Expert. Sometimes, a fresh perspective can provide even more helpful insights! I noticed your membership is set to renew on September 7th, and we’re grateful to have you as part of our community. I hope you continue to find value in connecting with our Experts. If you ever need to update your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And if there’s anything else we can do for you, please don’t hesitate to reach out! Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 5, 2025

Hello Katherine, Thank you for sharing your review. We appreciate your feedback. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on September 5th. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 5, 2025

Hello Jolita, I'm very sorry if you thought you were posting a question on a different website. You clicked on one of our advertisements, or you may have reached our site through one of our affiliates. When you posted your question on our site, you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of the site you intended to contact. We have cancelled your question page and have refunded your payment for you. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. If you have any concerns or inquiries, feel free to ask, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 3, 2025

Hello Tom, Thank you for reaching out. Upon checking your question page, we saw that you mentioned your phone has started working again. If you still need assistance, feel free to return to your question page and continue the conversation with your Expert. To view or respond to any of your questions, visit: http://www.justanswer.com/my-questions.aspx Make sure you're logged in to access your questions. If needed, go to www.justanswer.com, click "I'm a returning user," and log in with your credentials. If you have any other questions about your account, please feel free to send us an email using the contact information provided below. I’ll be happy to assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJul 29, 2025

Hello Robert, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. Your membership has been deactivated, so no further recurring charges will occur. If you need any more assistance, please don’t hesitate to reach out. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comJul 28, 2025

Hello, Thank you for reaching out. I’m sorry if our service falls short of providing the answer you needed. Our number one priority is that you receive the help and information you deserve. I genuinely apologize that this was not the case for you, and I would be so grateful for the opportunity to make this right! What I would like to do for you is provide a second opinion on your question, free of charge. Our team will take action, reaching out to the Expert community and connecting you with the most Expert in the field. If this sounds like a good option for you, then simply let us know by replying to this email, and our team will take it from there. Lastly, I appreciate your providing feedback. While I do not like to hear of less-than-stellar customer experiences, your feedback allows us to identify customer needs that are not being met and help us improve. Thank you for that. No matter what your decision is, we're standing by, ready to assist you. We look forward to hearing from you soon. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJul 28, 2025

Hello, We appreciate your taking the time to provide feedback to us. While it is untenable to hear of a difficult situation, it does allow us to identify gaps and work toward continuous quality improvement so we can provide the best experience to our customers. I’ve processed a refund for the membership charge and confirmed that your membership has been canceled. We appreciate that you gave us a try, and we're sorry that it didn't work out. We're here to assist you if you have any questions or need further assistance. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962