Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comAug 24, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comAug 22, 2025

Hello Steve, Thank you for reaching out to JustAnswer. We value your feedback and use it to improve our services. We are a constantly growing tech-savvy membership website working hard to provide professional Experts and services accessible to you. In addition to answering questions, we offer additional services to meet your needs. Our goal is to provide awesome service and experiences to make your life easier. Regarding your concerns, our Experts are carefully verified for licensing and credentials, and they undergo exams to ensure up-to-date knowledge. When creating an account you agreed to a one-time join fee and a recurring monthly membership fee. This covers your first question and subsequent questions until the end of your membership, supporting our Experts' compensation. If you have further questions, feel free to ask. We're here to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 22, 2025

Hello, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/UK%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve refunded your membership fee and confirmed that your membership has been deactivated. If you have any more questions, please don't hesitate to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 17, 2025

Hello Emily, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comAug 17, 2025

Hello Russ, Thank you for reaching out. I understand any confusion and how frustrating it can be to see a charge you weren’t expecting. I’d be happy to clarify this for you. When you enrolled, you agreed to a one-time join fee of $5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through PayPal/Apple Pay, these charges were combined into a single transaction. I understand your concerns regarding the charges. Records indicate that you accepted the membership offer when you submitted your question about Appliance question. For your reference, here’s a sample of how the membership and pricing details are displayed during the sign-up process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png I can confirm that your membership was canceled on Aug 16,2025, and the charge has already been voided, no further recurring charges will apply. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 15, 2025

Hello Dario, Thank you for reaching out. I'm sorry to hear that you didn't get the answer you needed. I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 12, 2025

Hello, I understand that you had this experience with JustAnswer. I'm sorry to hear that you did not receive a satisfactory answer to your question. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still unsatisfactory, you can ask the Expert to opt out of the question and open it to other Experts. Please don't hesitate to reach out if you require further assistance, particularly regarding your account. We are here to help. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comAug 10, 2025

Hello Jim, We understand your concern, and we are happy to look into this. We will contact you privately for more details. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962