Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 352 reviews with 1 star · Clear filters

dan
Aug 31, 2025
THis is a scam
Paid $5 and got a call. Was on hold for about 5 minutes and then phone was dead.
Response from Askanexpertonline.comAug 31, 2025
Hello Dan, We apologize for the long hold time you experienced. I’ve checked your question page and can see that an answer is currently waiting for you. Please log back into your app or visit the JustAnswer website to view the response. If you still need further assistance, feel free to reach out. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Joseph K.
Aug 31, 2025
too slow ....
too slow ....
Response from Askanexpertonline.comAug 31, 2025
Hello Joseph, Thanks for reaching out to us at JustAnswer! We recently received feedback from you, and we would love to help you out. If you could provide us with more details about what you are experiencing, we will do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll-free at the phone number found here: http://ww2.justanswer.com/phone Our Customer Service Team is available 24/7, and we will be happy to assist you in any way that we can. If you feel you have contacted us by mistake, please disregard this email. Have a wonderful day. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Aug 31, 2025
after one hour i gave up
after one hour i gave up
Response from Askanexpertonline.comAug 31, 2025
Hello, I’m sorry to hear about the long wait. I wanted to let you know that an Expert has responded to your question. If you would like to review the answer and engage your Expert with any follow-up questions and we will promptly notify you via email as soon as a response is received. Please let me know if you need further assistance. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Cynthia S.
Aug 30, 2025
The people who answered the call were…
The people who answered the call were very pleasant and took information and then said just wait a bit and a technician would talk to me. I waited and no one came on. I phoned again and had a very helpful person, l told her what happened and she said don’t worry, l will connect you to a technician. I went to the page and noticed he left instructions, which l had already tried. No help from him! Phoned two more times got the polite and wanted to help, however, no technician talked to me, there was just the same answer there, from the first call.?Very professional and pleasant to talk to, they listened to what l said and couldn’t believed no technician had talked to me!!
Response from Askanexpertonline.comAug 30, 2025
Hello Cynthia, Thank you for reaching out. We appreciate that you gave us a try, and we're sorry that it didn't work out. Upon reviewing your account, I see that your payment has been canceled. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. Please let me know if there is anything else I can assist you with, and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Renee McMullen H.
Aug 29, 2025
All tech told me was to unplug tv and…
All tech told me was to unplug tv and plug in again…that might solve issue. It did not.
Response from Askanexpertonline.comAug 30, 2025
Hello Renee, Thank you for contacting JustAnswer. We appreciate that you gave us a try, and we're sorry that it didn't work out. Upon reviewing your account, I see that you used our self-refund tool to process a refund of your deposit on 8/29/2025. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. Please let me know if there is anything else I can assist you with, and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Kevin
Aug 29, 2025
There was no resolution to my issue
There was no resolution to my issue. I feel as though I have been totally ripped off. I want my money back and I want my subscription cancelled.
Response from Askanexpertonline.comAug 29, 2025
Hello Kevin, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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askanexpertonline.com C.
Aug 28, 2025
My question was misunderstood
My question was misunderstood. Justin said he was sorry but could not help other than telling me to go to the website.
Response from Askanexpertonline.comAug 28, 2025
Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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PATRICK
Aug 28, 2025
Worst customer service I’ve ever used
Worst customer service I’ve ever used
Response from Askanexpertonline.comAug 28, 2025
Hello Patrick, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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