Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

Showing 70 reviews with 3 stars · Clear filters

William
May 21, 2026
The problem was resolved
The problem was resolved, however it was very difficult to understand the rep do to his heavy accent.
Response from Askanexpertonline.comMay 21, 2026
Hello William, Thank you for letting us know about your experience. We value your input. Your membership continues until June 21st, giving you access to our Experts. This includes the option to request a second opinion. You can review your membership here: https://www.justanswer.com/accounthelp. We’d appreciate the chance to improve your experience and earn a 5‑star review. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Ralph A.
May 13, 2026
Happy but very disappointed as well
I was extremely happy with the help as well as my conversation with Chris. I am a little disappointed that when I signed up for just Answer and it showed a total of $5 refundable and now I see a $70 charge - extremely disappointed with that!
Response from Askanexpertonline.comMay 14, 2026
Hello Ralph, Thank you for reaching out. I understand the confusion and appreciate you bringing this to our attention. Upon review, you enrolled in a monthly membership with a one-time join fee of $5 and a recurring monthly fee of $65. This covers your initial question and any additional questions during your active subscription. These details are clearly outlined on the Offer Details and payment pages, and all customers must review and agree to them before enrolling. I have canceled your membership. You will no longer be charged moving forward. If there’s anything more we could do to enhance your satisfaction or address any unmet needs, we would greatly appreciate your feedback. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Apr 15, 2026
Monthly fee is too much for what I need.
Monthly fee is too much for what I need.
Response from Askanexpertonline.comApr 15, 2026
Hello, Thank you for contacting us. I understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention. After reviewing your account, I see you agreed to a monthly membership that includes the following charges: a one-time join fee of $5 and a monthly membership fee of $65. This covers your first question and any additional questions during your membership. These terms are detailed on the Offer Details page, which explains the subscription and automatic charges. I can confirm that your membership was canceled on April 14, 2026, and no further recurring charges will be applied. We have also processed a refund for your payment. If you have any additional questions or need further assistance, please don’t hesitate to contact us. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Apr 13, 2026
They are having a hard time resetting…
They are having a hard time resetting my passcode.
Response from Askanexpertonline.comApr 13, 2026
Hello, Thank you for reaching out. I apologize if our service hasn't provided the answer you needed, and I will ensure you receive the assistance you require. I’ll connect you with a new Expert arranging a phone call assistance for you. We will reach out to the Expert community and connect you with the most knowledgeable Expert in the field. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
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Joyce L.
Mar 25, 2026
They do not need to improve…
They do not need to improve anything,great personalitys
Response from Askanexpertonline.comMar 26, 2026
Hello Joyce, Thank you for the kind feedback! I’m happy to know the information was helpful. The 5-star rating system used by Trustpilot is defined as follows: 1 star = Bad 2 stars = Poor 3 stars = Average 4 stars = Great 5 stars = Excellent If you are happy with the service being provided, we kindly ask you to give JustAnswer a higher star rating to more accurately reflect your experience. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
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Sharon W.
Mar 10, 2026
The problem was that my problem was not…
The problem was that my problem was not resolved. It was kind of frustrating. It wasn’t that the young man did not try.
Response from Askanexpertonline.comMar 11, 2026
Hello Sharon, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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MARGI E.
Mar 5, 2026
PERHAPS I DID NOT READ IT CORRECTLY…
PERHAPS I DID NOT READ IT CORRECTLY WHEN I SIGNED IN TO RUN A SPEED TEST. ONLINE, I TRIED TO RUN A SPEED TEST AND WAS DROPPED RIGHT INTO THE APP JUST ANSWER STILL NOT KNOWING WHERE I WAS OR HOW I GOT THERE. IT PROMPTED ME TO CONTINUE TO ASK THE COMPUTER TO RUN A SPEED TEST. SUDDENLY, I WAS AWARE I WAS IN JUST ANSWER. IT TOLD ME THAT SOMEONE WOULD HELP ME OR ON THE SPEED TEST AND THEN IT SAID JUST FOR ONE DOLLAR I COULD JOIN UP. WAS THERE SMALL FINEPRINT BELOW THAT I DIDN’T READ MAYBE SO STILL I SIGNED MY NAME ON THE DOTTED LINE AND THOUGHT THAT I HAD JUST JOINED FOR ONE DOLLAR. HOWEVER, IN THE BACK OF MY HEAD I RECALLED A LONG TIME AGO HAVING MY BANK OF AMERICA LOOKING INTO WHAT JUST ANSWER WAS AS I COULDN’T TELL THEM WHAT THE CHARGES WERE AND WHO JUST ANSWER WAS IN A BUSINESS SENSE FOR MONTHS I WAS BEING CHARGED. THERE WAS A DISAGREEMENT BETWEEN JUST ANSWER AND ME, BUT I WON. These days it’s very difficult for all of us. Some choose to manipulate to make money and some choose to be honest. Manipulation has several different categories and several different levels of how it can be done. Whatever the reason it’s not nice to deliberately fool the public. Therefore I cancel.
Response from Askanexpertonline.comMar 6, 2026
Hello Margi, Thank you for reaching out. We’re sorry for the confusion regarding the membership charge on your account. The join fee and membership fee are displayed on the payment page before checkout. The membership fee has been canceled and your membership is now off, so no recurring charges will occur. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
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askanexpertonline.com C.
Mar 3, 2026
The first tech never called or answered…
The first tech never called or answered my question
Response from Askanexpertonline.comMar 3, 2026
Hello, Thank you for sharing your experience. We appreciate your feedback. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on April 3rd. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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