David Samuel B.
Thoroughly disreputable company
Thoroughly disreputable company. Somehow set up a subscription on the credit card of a senior citizen who does not use computers and would never know about or reach out to them. When I discovered what turned out to be the fifth monthly charge I attempted to contact the company on this person's behalf to cancel the subscription and find out how it was created they would do nothing unless I signed up the person for yet another subscription with the JustAnswer company in order to be connected by the intermediary answering the inquiry to a Computer Technician whom I had no need of rather than to a billing person who could stop the charges. So far no determinable way to find or reach an actual billing contact. FOLLOWUP: Upon my posting this JustAnswer (the website's parent company) replied asking for additional info and gave an actual e-mail to contact. I did e-mail them with specific details of the affected person, and they responded claiming they never enroll someone in a subscription unless the person "accepts their offer" of one and that there is an offer details page that explains the terms. In fact if there is one it is not available until after one is signed up; the only way to use this site remains having to take the subscription as part of the initial contact with them, one has no opportunity to review any terms and evaluate whether or not to take the subscription. After responding that this is a dishonest practice and that I would confirm my Trustpilot review and also advise the BBB and other consumer protection agencies of it a different respondent at the company offered to cancel and refund the subscription. We shall see if this proves to be true; I'm adding a star just for their responsible resolution in this case but unless it also results in an overhaul of their regular business practice my original opinion stands.
Response from Askanexpertonline.comFeb 24, 2026
Hello, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962