24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
askanexpertonline.com
Category
Public Services & Welfare
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ask Antique Expert was very responsive in getting me an appraisal. HOWEVER, when I kept getting charged a monthly membership fee which I did not want or need I could never get it cancelled or refunded. I had to finally issue dispute with credit card company. The time it takes to resolve something like this is overwhelming.
Response from Askanexpertonline.comSep 3, 2025
Hello William,
We would love the opportunity to look into this matter. We will reach out to you privately for more information.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
DE
Dean
Misleading advice on payment and ineffective advice
Misleading advice on payment - overcharged - and advice provided did not solve problem, shame on Samsung as well
Response from Askanexpertonline.comSep 3, 2025
Hello Dean,
We would love the opportunity to look into this matter. We will reach out to you privately for more information.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
AC
askanexpertonline.com C.
Terrible interface with Just Ask ! ! ! !
Everything about my experience today was terrible. Mr Clark left me hanging, with no answers to my questions. NEVER AGAIN will I sign up with JUSTASK.
Response from Askanexpertonline.comSep 3, 2025
Hello,
Thank you for reaching out.
We’re sorry for your experience with JustAnswer. We appreciate that you gave us a try, and we're sorry that it didn't work out. Upon reviewing your account, I see that your payment has been canceled. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred.
Please let me know if there is anything else I can assist you with, and I would be happy to help.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
VI
Vincent
Fraudulent use of credit card information.
If. The company was honest and constructive you would not need this second stage of transactions. I have not had any service from you and yet you have abused my credit card by charging for service not requested or approved by me. This is outrageous abuse of privileged information. I have asked my card company to reject any request by you.
Response from Askanexpertonline.comSep 1, 2025
Hello Vincent
Thank you for contacting us. I understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention.
After reviewing your account, I see you agreed to a monthly membership fee of $46. This covers your first question and any additional questions during your membership. These terms are detailed on the Offer Details page, which explains the subscription and automatic charges.
I can confirm that your membership was canceled on August 31, 2025, and the charge has already been reversed. No further recurring charges will be applied.
If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
VE
VeryAngry
Charged $53 for a monthly subscription!!
I was directed from Mint Mobile. When I signed up, you said there would be a five dollar refundable charge. My Apple Pay was charged $53.!!!
Response from Askanexpertonline.comSep 1, 2025
Hello,
Thank you for contacting JustAnswer.
I’m sorry for any confusion, but you have reached JustAnswer, a paid online question-and-answer service. We are not affiliated with any other company, like Mint Mobile. We do advertise on search engines like Google, and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements, on the site, or affiliated with any other company. You will need to contact them directly for further assistance.
I understand any confusion and how frustrating it can be to see a charge you weren’t expecting. I’d be happy to clarify this for you. When you enrolled, you agreed to a one-time join fee of $5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through Apple Pay, these charges were combined into a single transaction. I understand your concerns regarding the charges.
I can confirm that your membership was canceled on Aug 31, 2025, and the charge has already been reversed. No further recurring charges will apply.
We hope our service meets your expectations. At JustAnswer, we continually strive to improve. If there’s anything more we could do to enhance your satisfaction or address any unmet needs, we would greatly appreciate your feedback
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
DJ
Dan J.
This is a scam
This is a scam. Unknowingly conned me into signing up for a 55.00/month subscription that I never wanted. No easy way to contact them to cancel. Still trying. Stay away!!!!
Response from Askanexpertonline.comSep 1, 2025
Hello Dan,
Thank you for reaching out. To protect your privacy, we’ve sent a request for more information. Please respond when you’re able, and we’ll get started on resolving this.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
IR
INDRAN R.
i asked this guy if he was associated…
i asked this guy if he was associated with google He did not reply me. I must have got on their website by accident. $8 down the drain!
Response from Askanexpertonline.comSep 1, 2025
Hi Indran
Thank you for contacting JustAnswer.
I’m sorry for any confusion, but you have reached JustAnswer, a paid online question-and-answer service. We are not affiliated with any other company like Google. We do advertise on search engines like Google, and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements, on the site, or affiliated with any other company. You will need to contact them directly for further assistance.
After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of AU$8 and a monthly membership fee of AU$69. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges.
I understand you no longer wish to continue your membership. I’ve canceled it, and you won’t see any further charges. We’ve also initiated a refund for your payment.
We hope our service meets your expectations. At JustAnswer, we continually strive to improve. If there’s anything more we could do to enhance your satisfaction or address any unmet needs, we would greatly appreciate your feedback
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
AC
askanexpertonline.com C.
Why the charge?
Why the charge?
Response from Askanexpertonline.comSep 1, 2025
Hello,
Thank you for bringing this to our attention.
We understand the importance of having clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png
*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
There is no obligation whatsoever, and the membership can be canceled at any time. We hope this helps to clear up any confusion you may have had regarding your charge.
Please let me know if you need further assistance.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
