Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comSep 13, 2025

Hello, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. Please let me know if there is anything else I may assist you with. Regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comSep 12, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comSep 11, 2025

Hello, Thank you for reaching out. I understand any confusion and how frustrating it can be to see a charge you weren’t expecting. I’d be happy to clarify this for you. When you enrolled, you agreed to a one-time join fee of 5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through PayPal/Apple Pay, these charges were combined into a single transaction. I understand your concerns regarding the charges. Records indicate that you accepted the membership offer when you submitted your question about Android Devices. For your reference, here’s a sample of how the membership and pricing details are displayed during the sign-up process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png I'm sorry to hear that you didn’t receive a satisfactory answer. I can confirm that your membership was canceled on Sept 10, 2025, and the charge has already been refunded. No further recurring charges will apply. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 11, 2025

Hello David, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comSep 11, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comSep 11, 2025

Hello Eleanor, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from Askanexpertonline.comSep 10, 2025

Hello Peter and Peg, Thank you for contacting us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 11082654 if you have further questions. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 10, 2025

Hello Hut Thank you for reaching out. I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must be to wait for a promised call and then receive unexpected charges. After reviewing your account, I can confirm that you enrolled in a monthly membership, which included a one-time joining fee of $5 and a recurring monthly fee of $48. This membership covers your initial question as well as any follow-ups during the active subscription period. These terms are detailed on our Offer Details page and are presented on the payment screen before enrollment. Customers are required to review and accept these terms before proceeding. Your membership was canceled, and no further charges will be applied. The charge was canceled before processing, and only an authorization hold appeared. Since it was not an actual charge, no credit will be issued. The authorization should drop off within 3–5 business days, and it will be as if the transaction never occurred. Please don’t hesitate to reach out if there’s anything else we can do to assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962