AskadoctorReviews of askadoctor.help

Response from AskadoctorOct 7, 2025

Hello, Thank you for reaching out. We appreciate that you gave us a try and we're sorry that it didn't work out. Upon reviewing your account, I see that your $65 payment was canceled on 10/6/2025. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred. Please let me know if there is anything else I can assist you with, and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorOct 6, 2025

Hello, Thank you for reaching out. We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorOct 5, 2025

Hello, Thank you for contacting us. I hope this message finds you well. I noticed your question regarding a medical prescription on our website. Please note that while our experts can provide general medical information, we cannot issue prescriptions or recommend medications without an in-person examination or access to your medical history, as required by law. As per your request, I have canceled your membership. You will not incur further charges, and we’ve initiated the cancellation of your payment. If you have any other questions or need assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorOct 5, 2025

Hello Ms. Francine, I understand that this might have caused some confusion about where the charge came from, and we're eager to address your concern. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorOct 4, 2025

Hello Sue, Thank you for reaching out. We appreciate that you gave JustAnswer a try, and we're sorry that it didn't work out. The refund has been processed. It may take 3-5 business days for the funds to be returned to your PayPal account. For your reference, when you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorOct 3, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorOct 2, 2025

Hello, Thank you for reaching out. We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorSep 30, 2025

Hello Cheryl, Thank you for reaching out. We're sorry to hear that the answer you received wasn’t satisfactory. If the response didn’t meet your expectations, we suggest replying directly to the Expert to explain why it wasn’t helpful—this helps the Expert improve their answer. If needed, you can also ask them to opt out so other Experts can assist. Other Experts may also step in once they see you're still seeking a helpful response. Please note that follow-up questions are free as long as they are posted within the same thread. If there’s anything specific we can do to improve your experience, please let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best possible service. We look forward to hearing from you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962