Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
askadoctor.help
Website
askadoctor.help
Category
Public Services & Welfare
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They said $5 one time fee but they are tried to charge $55 , thank god I used one time use card with limit of $5 so they transaction declined, be aware don't use their service
Response from AskadoctorFeb 17, 2026
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
GO
Greg O.
They overcharged me
They overcharged me, and they set it up with recurring payments without my permission!
Response from AskadoctorFeb 13, 2026
Hello Greg,
We want to make this right. Please respond to the information request we sent through Trustpilot so we can help further.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-805-5962
CC
Christine C.
Total scam
I initially gave a decent review and now I have to edit my response and add BEWARE. They tell you it’s $5 to get an answer but they charged me $55 to join some membership!! I cancelled the membership and the charge is still pending so I’m waiting to see if the charge doesn’t go through but NOWHERE on their site did I see that I was signing up for a $55 membership!! I’m married to a doctor (who happened to be busy when I needed an answer ASAP and that’s the only reason I spent the $5 to have my question answered. I WILL NOT be charged $55 unexpectedly.
The charge has now gone through and the charge says it’s for VETERINARY SERVICES!! I will be disputing this charge. Total scam. I tried to get my money back through the chat and they tried to charge me again! I will bad mouth them to anyone who will listen and will dispute the charge with my credit card company
Response from AskadoctorFeb 16, 2026
Hello Christine,
Thank you for contacting us. I understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention.
After reviewing your account, I see you agreed to a monthly membership that includes the following charges: a one-time join fee of $5 and a monthly membership fee of $55. This covers your first question and any additional questions during your membership. These terms are detailed on the Offer Details page, which explains the subscription and automatic charges.
I can confirm that your membership was canceled on February 11, 2026, and no further recurring charges will be applied. We have also processed a refund for your payment.
If you have any additional questions or need further assistance, please don’t hesitate to contact us.
Best regards,
Aiah, JustAnswer Customer Care
[email protected] or 1-800-805-5962
PL
Pamela L.
This is the biggest scam that takes…
This is the biggest scam that takes advantage of people when they are sick. You pay one time and then automatically it becomes a recurrent charge. It is terrible that people take advantage of this situation. I have already been charged three extra times and it's imposible to get hold of anyone you can speak with.
Response from AskadoctorFeb 2, 2026
Hello Pamela,
Thanks for letting us know. We’ve submitted a request for more information through Trustpilot to keep things private. Please check and respond when you can.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-805-5962
AH
askadoctor.help C.
Asked for doc got lawyer
Asked for doc got lawyer
Response from AskadoctorJan 28, 2026
Hello,
Thank you for reaching out. We're sorry to hear that the answer you received wasn’t satisfactory. If the response didn’t meet your expectations, we suggest replying directly to the Expert to explain why it wasn’t helpful—this helps the Expert improve their answer. If needed, you can also ask them to opt out so other Experts can assist. Other Experts may also step in once they see you're still seeking a helpful response. Please note that follow-up questions are free as long as they are posted within the same thread.
If there’s anything specific we can do to improve your experience, please let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best possible service.
We look forward to hearing from you.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
KL
Karin L.
I have tried several times to cancel my…
I have tried several times to cancel my subscription as I no longer need the service. They keep charging and I am unable to speak with anyone.
Response from AskadoctorJan 20, 2026
Hello Karin,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-805-5962
TC
Tim C.
Stay away.
Smooth and easy at first, but prescription never came through!! My wife was in bed with flu and was trying to get a script for Tamiflu. Which needs to be started quickly. Never got it.
Response from AskadoctorJan 15, 2026
Hello Tim,
Thank you for reaching out.
While Experts on JustAnswer are always willing to help, there are limitations on what they are able to provide to customers via the JustAnswer platform. I want you to know that the Experts are not able to offer prescription services of any kind, including prescription refills, through JustAnswer, nor can they refer you to a Doctor or Practice that will order certain medications or procedures.
Our website displays the join fee and membership fee on the page where payment details are entered. I’ve gone ahead and refunded your membership fee, which also cancels your membership. You won’t see any further recurring charges.
If you have any questions or concerns, we're happy to help.
Best, Hazel,
JustAnswer Customer Care
[email protected]
CH
Chadd
You guys aam more than disappointed in you
You guys a. Full. Of shit I come to. You fr hell it says benzo friendly doctor n then you try to get me to talk to a psychologist, psychologist do not even prescribe prescription medications what is wrong with you
You are just wasting my time. Making e unhappy taking away y happiness and making. Me waste the litte bit of anti anxiety medication that I have you guys are wrong , evil lying misleading people end up in hades that is if they are lucky , or they just do it. Excist I. Have. You guys are a very BLAPHUMOUS organization , you should be ashamed of yourselves wasting my time in life , disgusting creatures you are
God will allow you to be where you are putting yourself , do not cry for help from me when you are unexcistant. Because me myself. I will be as God. And you. Will be setting up lies for people to be trapped in your mischievous non sense , I
Response from AskadoctorJan 12, 2026
Hello Chadd,
We’re here to help and have submitted a private information request. Please respond there and we’ll get on it right away.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-805-5962
