AskadoctorReviews of askadoctor.help

Response from AskadoctorAug 5, 2025

Hello Roberta, Thank you for taking the time to post a review on Trustpilot. It sounds like you are satisfied with your experience using the service. The 5-star rating system used by Trustpilot is defined as follows: 1 star = Bad 2 stars = Poor 3 stars = Average 4 stars = Great 5 stars = Excellent If you are happy with the service being provided, we kindly ask you to give JustAnswer a higher star rating to more accurately reflect your experience. We look forward to hearing from you, and please let me know what we can do for you to earn a 5-star rating. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorJul 5, 2025

Hello, Thank you for reaching out. Please note that we don’t provide prescriptions through the site, as a physical examination is required for that. We’ve gone ahead and refunded your payment and canceled your membership. If you have any other questions, feel free to contact us. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorJul 5, 2025

Hello, Thank you for your message. While your passion and creativity are clear, I’d appreciate it if you could clarify your concerns or how we may assist you specifically. We're here to help in any way we can. Looking forward to your next message. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorJun 30, 2025

Hello Mark, I'm sorry to hear that you had this experience with JustAnswer. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. With that, the Expert will work on a better answer. However, if the answer is still not satisfactory, you can ask another Expert for a second opinion, which you have already done. We’d like to ask if there’s anything else we can assist you with concerning your question or account. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorJun 24, 2025

Hello, Thank you for your review. I'm sorry to hear you have run into this problem. Were you able to contact teladochealth as the one Expert recommended? What can we do to earn a 5-star rating from you? I see your membership is scheduled to renew on July 24th. We look forward to your continued questions and hope you continue having great experiences with our Experts. If you’d like to manage your membership settings, you can visit this link: https://www.justanswer.com/accounthelp. Please don’t hesitate to contact me if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorMay 29, 2025

Hello Eli, Thank you for your review. I'm sorry for any confusion caused. Typically, doctors require an in-person visit to provide a prescription or a note for missing work. Could you please share where you found information that led you to believe otherwise? We want to ensure clarity and accuracy on our site and avoid any misunderstandings. Thank you for bringing this to our attention. What can we do to earn a 5-star rating from you? I see your membership is scheduled to renew on June 29th . We look forward to your continued questions and hope you continue having great experiences with our Experts. If you’d like to manage your membership settings, you can visit this link: https://www.justanswer.com/accounthelp. Please don’t hesitate to contact me if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorMay 13, 2025

Hello William, Thank you for sharing your experience. JustAnswer pairs AI and human expertise to help answer customer questions. The Pearl Chatbot collects key information, then a real Expert steps in to provide a personalized response. If you have questions or if there's anything else you'd like assistance with, specifically with your account, feel free to let us know, and we'll be happy to assist. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorMay 10, 2025

Hello James, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962