AskadoctorReviews of askadoctor.help

Response from AskadoctorJan 15, 2026

Hello Cheryl, Thank you for taking the time to post a review on Trustpilot. It sounds like you are satisfied with your experience using the service. The 5-star rating system used by Trustpilot is defined as follows: 1 star = Bad 2 stars = Poor 3 stars = Average 4 stars = Great 5 stars = Excellent If you are happy with the service being provided, we kindly ask you to give JustAnswer a higher star rating to more accurately reflect your experience. We look forward to hearing from you and would like to do our best to earn a 5-star rating from you. Best regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorDec 30, 2025

Hello, Thank you for reaching out. We’re glad to hear the doctor was fine, and we understand how technology issues can be frustrating. Please don’t worry we’re happy to assist and make things as simple as possible for you. If you have any questions or concerns kindly contact the number below, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/

Response from AskadoctorDec 25, 2025

Hello, Thank you for your recent feedback. We noticed that your rating indicated a less-than-satisfactory experience, and we’d like to check in to see if we can do anything to improve. Our goal is to provide the best possible service, and your insights would be incredibly helpful in ensuring we meet and exceed your expectations. If there’s anything specific we can assist with, please don’t hesitate to let us know. We truly appreciate your time and look forward to making things right for you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorOct 22, 2025

Hello, Thank you for your review! We truly value your feedback and want to ensure you always have the best possible experience with JustAnswer. One of the benefits of your membership is the ability to ask another Expert for a second opinion. Every Expert brings a unique perspective, so this can be a great way to get even more helpful information. Your membership is set to renew on Nov. 17th, and we’re so glad to have you with us. If you’d like to check or update your membership settings, you can do so here: https://www.justanswer.com/accounthelp If there’s anything I can do to assist you, please don’t hesitate to reach out. We're here to help! Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorSep 22, 2025

Hello Bill, Thank you for reaching out. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, I can confirm that you have successfully canceled your membership on 18-Sep-25. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Bella at JustAnswer Customer Care [email protected] or call 1-800-808-0643

Response from AskadoctorSep 14, 2025

Hello, Hello, Thank you for reaching out. If you mean that you’d like to return to your Expert, you can access your list of questions on the My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question you’re referring to, and you’ll be able to view both your question and the Expert’s response. If necessary, you can also reply to the Expert by typing into the text box at the bottom of the page and clicking Reply. If you’re unable to access your question list, it may be because you are not logged in. In that case, please go to www.justanswer.com, enter your username and password, select I’m a returning user, and log in. However, if you were referring to something else, please let me know, and I’ll be happy to assist you further. Best regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorSep 14, 2025

Hello, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. In addition, your membership has been canceled from your end on 13-Sep-25. Moving forward, you will not see any recurring membership charges. Please let me know if you need further assistance. Best regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorSep 9, 2025

Hello, I understand you experienced this with JustAnswer. I'm sorry you didn't get a satisfying answer. When a customer receives an unhelpful response, we suggest replying to the Expert and explaining why it wasn't helpful. The Expert will try to improve the answer, but if you're still not happy, you can ask the Expert to opt out and allow other Experts to respond. Please don't hesitate to contact us if you require further assistance, particularly with your account. We're here to assist. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962