Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Irene R.
I just called in error. Nothing was settled for me. I made the error. Thank you.
Response from AskadoctorJul 13, 2026
Hello Irene, I understand your concern. We’ve issued a refund for the CA$ 95 charge, and your account is now turned off, so no further billing will occur. Please let me know if there’s anything else I can help you with—we’re always here to assist. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Dency P.
The fees need to be mentioned upfront and the fact it is a subscription should be made aware and visible. The chat box needs to answer correctly and not say things like "that's for the doctor to tell you" Also when english is required it would be helpful on a voice call to be clear or speak alot slower, I had to ask her to repeat many times. This session was totally useless to me as I had to wait till she texted the conversation to understand it
Response from AskadoctorJun 20, 2026
Hello Dency, We appreciate that you gave JustAnswer a try, and we're sorry to hear that the service didn't work out for you. I can confirm that we have processed a refund and canceled your membership. You will not incur any future membership charges. If you have any questions or need further assistance, please don't hesitate to let me know. I'll be happy to help. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Todd
When I was being referred to a dr. I was told for a onetime $5 fee I could get started. I filled out the form, and they tried to charge me $65 dollars. My bank flagged it and it didn't go through. They are full of lies and cannot be trusted. Just another online racket.
Response from AskadoctorJun 20, 2026
Hello Todd, I understand your concern. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
askadoctor.help C.
I thought the $5.00fee was a one time fee and I can not afford a$65 fee as I live on SS and can barely afford my food and medicine and now I am stress ing even more than when I called please do not charge me that fee I am 81 and don’t understand things too well and this will place me in dire circumstances for the rest of this month and cause overdrafts to my account because of automatic bill pay still pending PLEASE🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Response from AskadoctorJun 9, 2026
Hello, I understand your concern about the charge and appreciate the opportunity to address it. We reviewed the account and have issued a refund for the membership charge. Most refunds appear within three to five business days, depending on your financial institution. If there is anything else we can help with, please let us know. We’d be glad to assist. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Martha G.
Give me wrong info
Response from AskadoctorJun 3, 2026
Hello Martha, We appreciate that you gave JustAnswer a try, and we're sorry to hear that the service didn't work out for you. As a courtesy, we have processed a refund and canceled your membership. You will not incur any future membership charges. If you have any questions or need further assistance, please don't hesitate to let me know. I'll be happy to help. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Sebastien T.
They are thieves—scammers! I was charged $70 even though I never requested anything, and they never provided me with anything. I have filed a complaint; it is an absolute disgrace. Never use their services—it is a massive scam!
Response from AskadoctorMay 28, 2026
Hello Sebastien, We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
Matthew S.
Total rip off, they keep charging your account every month, you cant cancel this BS membership. Total RIP off, Im calling the BBB to report this rip off company. They should go to jail, this is total fraud,
Response from AskadoctorMay 11, 2026
Hello Matthew, We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
Lovella M.
I've had Kaiser since I was 18 I'm 73 now All I'm asking for is a doctor's permission to take 1 melatonin. I suffer from Insomnia. At 8:00, I took 1 Ramelton. That's it. I want to sleep Help pleas!! You have to ok it with a nurse
Response from AskadoctorApr 30, 2026
Hello Lovella, We're here to help. Please provide the additional details we requested so we can locate your account and assist you. If you need further help, please let us know. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
