Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Ali H.
Tell you it's 5$ to talk to someone and then charge you 55$ dollars. Won't refund. Very deceptive.
Response from AskadoctorApr 25, 2024
Hello Ali, We want to address your concerns. Please keep an eye out for our private message to gather more information. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18
Martin S.
Total waste of time and money. And, if you're not careful, they'll have you signed up for monthly membership. Beware.
Response from AskadoctorApr 12, 2024
Hello Martin, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. To assist you further, could you please provide us with your account details? Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35
Chris T.
They took money from my account then became uncontactable, use at your own peril
Response from AskadoctorApr 8, 2024
Hello Chris, We're here to help you out. Please reply to our message, so we can locate your account and provide more help. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18
Jay O.
Do not give them your CC...they charged me for 3 extra months and I had to call my CC and dispute.
Response from AskadoctorMar 28, 2024
Hello Jay, We understand your concern, and are happy to look into this. We will reach out to you privately for more information. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-805-5962 ext. 55
askadoctor.help C.
Charged twice as 2$ and 66$
Response from AskadoctorFeb 28, 2024
Hello, We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://www.screencast.com/t/57zCVADE I will have my team address your concerns through the site. Please reach out through my contact information if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35
Jess
They advertise you can pay $1 to join and ask a question, cancelable at any time. On the payment page, it says "Unlimited conversations—one-time $1 join fee and $46/month. Cancel anytime." When you put in your payment info and submit it, they charge you for the $46 membership fee without your knowledge. The $1 joining fee is clearly a fraudulent ad meant to draw in new members because they don't even charge you for it! They charge the $46 membership fee.. if there was a $1 joining fee in addition to the monthly fee, they would charge you $47 ($46 membership fee + $1 joining fee). They don't have a support/customer service option and you only can talk to the chatBot that you send the initial question to. Completely fraudulent and intentionally misleadingly false advertising intended to scam unsuspecting SICK people that are just desperate for help. Disgusting and disgraceful!
Response from AskadoctorFeb 12, 2024
Hello Jess, We apologize for any inconvenience you may have experienced with JustAnswer. To assist you better, please provide additional details so we can locate your account and take necessary action. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35
Brent T.
I Made a Mistake Coming Through Your Company I Wanted Someone In Australia As I Just Got Covid. Please Can You Refund The $66 You Took Out Of My Account Without Talking To Anyone Is This Possible Brent Townsend
Response from AskadoctorJan 15, 2024
Hello Brent, We would love the opportunity to look into this matter. We will reach out to you privately for more information. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18
askadoctor.help C.
Very VERY DISAPPOINTING MORE DEAD ENDS
Response from AskadoctorJan 12, 2024
Hello, I'm sorry to hear this. Your Experts will be glad to continue working with you until you get the answer you need. Please respond to them on your questions. Please reach out through my contact information if we can assist you with anything else. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35
