Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 206 reviews with 1 star · Clear filters
Susan
Horrible! I paid the $5 to ask the "expert" and as soon as they reached out, I was immediately charged another $46. DO NOT DO THIS!
Response from AskadoctorOct 13, 2024
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We're always committed to doing what's right, so we've reached out privately to investigate further. Kind regards, Violet JustAnswer Customer Care [email protected]
Carla J.
Advise was fine, but I was charged $46 after it was disclosed that the charge would be $5. Very deceptive!!
Response from AskadoctorOct 12, 2024
Hello Carla, We apologize for your experience with the service. If you need us to take any action or have any questions about our service, don’t hesitate to reach out to us, and we’ll be happy to assist. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
Nasi
If you don’t do prescriptions you should have said that I paid 50$ to have someone repeat back to me what I told them! Total waste of time and money. Extremely disappointed and upset and $50 broker now. I literally asked if I could get antibiotics for my pain here. If not I would have gone elsewhere!!!
Response from AskadoctorSep 27, 2024
Hello Nasi, We appreciate your trust in our online medical consultation services. To ensure the highest standard of care and comply with medical regulations, our doctors are unable to provide prescriptions through online consultations alone. A physical examination is often necessary to accurately diagnose and prescribe appropriate treatment. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Shirley E. M.
I have nothing to review. I have not contacted a doctor
Response from AskadoctorSep 27, 2024
Hello Shirley, We appreciate you getting in touch with us. If you still require assistance with your question, you're welcome to reply directly to the Expert on your question page. Just make sure you're logged in by visiting the login page, entering your email address and password, selecting "I'm a returning user," and then logging in. Please feel free to contact us with any questions. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
Tiffany S.
This is terrible it was supposed to be 5 bucks and you guys took 51 dollars out of my account I want my money back ALL of it. This is terrible terrible.
Response from AskadoctorAug 22, 2024
Hello Tiffany, We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Pa UL C.
Oh my gosh. I am so lucky that my bank spotted these scammers. I supposedly paid 5£ for a medical question. I was thinking to potentially have an appointment with a doctor but I saw it was super expensive, I didn't do it. But they try to charge me 38£, I rejected it and wrote to them to ask to stop. But they keep trying again and again. This is so unrespectful. Don't go on this webpage, be very careful. There is plenty of online doctors to get prescription and good advices. Don't go there.
Response from AskadoctorJul 3, 2024
Hello, Your satisfaction is our priority, and we apologize for any inconvenience. To better assist you, please respond with the details of your experience and your account information. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/
raymond F.
says 2 dollar but the scammers also charged 66 dollars that i didn't approve. Had to remove the bad languages.
Response from AskadoctorJun 17, 2024
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We want to address your concerns. Please keep an eye out for our email to gather more information. Kind regards, Violet JustAnswer Customer Care [email protected] or 1-800-986-5038 ext. 24
askadoctor.help C.
Problem wasn't fixed
Response from AskadoctorApr 26, 2024
Hello, We apologize for your experience. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. Please reach out to us if you would like to continue with your question so we can look for a different Expert. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962 ext 18
