Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor reviews

Showing 206 reviews with 1 star · Clear filters

Bernita
Jan 4, 2025
The Dr was great but my prescription…
The Dr was great but my prescription was never sent After spending over $60 to not get my prescription is disappointing I canceled the membership as I can't afford this every month
Response from AskadoctorJan 6, 2025
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I am contacting from our Customer Service Department as I see you have posted a question to our website asking for a medical prescription. I am sorry for any confusion on how our service works, however, we cannot refer or distribute medications through our site. This is prohibited by law to write a prescription for someone who has not been examined or whose medical history is unknown. As a courtesy, I have canceled your membership payment. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]
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warren
Dec 29, 2024
Sick of the scam artist bait and switch…
Sick of the scam artist bait and switch scumbags! I have a screenshot to show the bot saying I just have to pay $5 but then when the form pops up the fine print says $5 plus $45 today and every month until I cancel. I don't mind if the charge is $5 plus $45 but don't put it forth as if the charge is only $5 "and surprise we charged you $45 extra haha bet you were too stupid to see the fine print SUCKA!". That's unethical. That's dirty, low down underhanded and immoral. Clean your act up! UPDATE: so the scam artist has replied here, wants to know account information? I caught the scam before finishing the account creation. The artist plays on the less fortunate who don't catch the "devil in the details" because they're caught up in the ADVERTISED PRICE. Everybody gets the same scam before an account is even created! GO FIX YOUR JUNK!!
Response from AskadoctorDec 30, 2024
Hello Warren, Thank you for sharing your experience with JustAnswer. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askadoctor.help C.
Dec 28, 2024
Helpful advise but HIDDEN FEES
I contacted the service seeking advise on taking certain pain relievers whilst having Crohn's colitis. The doc was very helpful, advising me of the risks NSAIDs could have on my colon but that it would be ok to take them for a cpl days until I can reach out to my own medical team Note - I reduced the rating of my review all because of the HIDDEN $66 membership fee. Was shocked to find it had cost me $68 not the $2 that was initially advertised
Response from AskadoctorDec 30, 2024
Hello, We understand how important it is to have everything in order, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Beth T.
Dec 26, 2024
Useless and very costly service as…
Useless and very costly service as unable to prescribe for patients outside USA. THEN having got my credit card details when I was sick in September they took another $70.00 from my credit card in December even though there there had been no further contact with them. AVOID THEM LIKE THE PLAGUE
Response from AskadoctorDec 26, 2024
Hello Beth, We would like to clarify that we do not provide prescriptions on our website. We apologize for any confusion this may have caused. As requested, we have processed your refund, and you should see the funds reflected in your account shortly. If you have any further questions or need assistance, please feel free to reach out. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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laura
Dec 17, 2024
What happened
My questions were answered I was told I was going to get prescription it I never got the email for it. Tried to get back on and it won't let me. It cost $55 non refundable.
Response from AskadoctorDec 17, 2024
Hello Laura, Thank you for reaching out to us. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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Frank P.
Dec 16, 2024
Went on line by mistake from australia
Went on line by mistake from australia Having what turned out to be gall bladder pain. As soon as I heard they were in America I hung up. Now I have been charged $66 twice for something not used or disclosed. How do I cancel?
Response from AskadoctorDec 16, 2024
Hello Frank, We'd like to assist you. Please keep an eye out for our private message to gather more information. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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Lisa-Maree J.
Dec 15, 2024
Scam …. Just wanted money …
I contacted to get referral for blood test last week- took my money then said they could give referral - scam for money
Response from AskadoctorDec 15, 2024
Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. Apologize for your experience using the service. Experts in the Medical categories may provide general information only, not medical advice. For this reason, Experts on JustAnswer cannot provide: · Prescriptions/Refill · Diagnoses/treatment that should only be recommended after an in-person examination · Doctor's notes/ medical certificates · Referrals This is because it is against our policy as a telemedicine website, and a doctor-patient relationship cannot be formed online. Kind regards, Violet JustAnswer Customer Care [email protected]
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askadoctor.help C.
Dec 13, 2024
I understood that i would be charged $5
I understood that i would be charged $5 for posing a few questions about taking certain medications with certain conditions or just asking anything for that matter. i was unaware of the monthly membership fee of $46 which i would have never bought as i am on a fixed income. I could have went to my real doctor cheaper than that with my insurance. I called the 800 no. and explained but the $46 is non-refundable, all i could do was cancel this membership that i didn't even know i had.
Response from AskadoctorDec 13, 2024
Hello, We're sorry to hear about your experience with JustAnswer. Please share more details so we can locate your account and assist you accordingly. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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