Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor reviews

Showing 206 reviews with 1 star · Clear filters

Marie Y.
Apr 25, 2025
I was asked to accept a one time charge…
I was asked to accept a one time charge for $2 which I agreed to. I DID NOT however, authorize a $66.00 monthly charge to my credit card!!! Beware. I have made sure all "memberships" have been canceled and I have initiated a dispute with my card company fir this unauthorized amount.
Response from AskadoctorApr 25, 2025
Hello Marie, Thank you for contacting JustAnswer. To proceed with your concerns, we would appreciate it if you could share the details we requested. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askadoctor.help C.
Apr 20, 2025
My doctor told me to drink boiled…
My doctor told me to drink boiled garlic water to heal my bleeding intestinal ulcer that I’m passing in stool. Unbelievable
Response from AskadoctorApr 20, 2025
Hello, Thank you for reaching out to us at JustAnswer. If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else. Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
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askadoctor.help C.
Apr 19, 2025
Nothing help
Nothing help. So sad, so bad !
Response from AskadoctorApr 19, 2025
Hello, We apologize for the experience you had with JustAnswer. We'd like to get you a 2nd Opinion on your question. Our team will take action, reaching out to the Expert community and connecting you with the most knowledgeable Expert in the field. If this sounds like a good option for you, then simply let us know by sending an email to us. Looking forward to your response. If you have any actions you would like us to take on your account, or if you have other questions regarding our service JustAnswer, feel free to reach out to us and we'll be glad to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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askadoctor.help C.
Apr 18, 2025
I am not happy that I paid for nothing…
I am not happy that I paid for nothing I paid without knowing how much it actually was I paid I feel scammed and I won't be doing this again we have ohip why the charges?
Response from AskadoctorApr 18, 2025
Hello, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: https://app.screencast.com/GN16AWSlNlqVm?tab=Details. The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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James M.
Apr 14, 2025
This is a scam
This is a scam. They charge you $66 a month. There is no phone number to query this. DO NOT FALL FOR THIS. Does anyone have a phone number for these people? All I get is a message followed by a request for card details.
Response from AskadoctorApr 14, 2025
Hello James, We appreciate your review. Kindly provide the additional information requested so we can access your account and assist you promptly. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Miya van der M.
Apr 9, 2025
Very misleading, hidden fees.
The way this chat service works is very misleading. At first you talk to a “doctors assistant” which I suspect is an automated or AI chat, however I could be wrong. The chat with this assistant then ends and they ask you to fill out a form and pay a £1 fee which will be refunded later while they connect you to a specialist. Don’t be fooled by this, as it’s very misleading. The “£1 fee” that you pay does get fully refunded, however if you read the small text under, it says by pressing the “confirm” button to buy, you’re also consenting to pay another £39 monthly subscription fee for their membership. So you’re actually charged £40 in total, but it’s VERY unclear that that is what they are doing and I only noticed as I chose to pay with Apple Pay and it told me I was being charged £40. I never payed the fee, so I’m not sure if the service is actually legitimate, if you’re willing to risk it and spend £40 for a chat with a specialist which might not even be real then go for it. But I wouldn’t trust them.
Response from AskadoctorApr 9, 2025
Hello Miya, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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askadoctor.help C.
Apr 7, 2025
Too easy to pay but I think hopefully…
Too easy to pay but I think hopefully I’ll get my money back… I wanted a prescription which they don’t do- they come up in a google search with big ads and it’s easy to join - I didn’t even realise I joined a membership there and I got billed quick smart … not for scripts .
Response from AskadoctorApr 7, 2025
Hello, I understand where the confusion is coming from. I would love to share more about the service that JustAnswer offers. We do not refer or distribute medications through our site. It is also prohibited by law to prescribe for someone who has not been examined or whose medical history is unknown. The payment has been refunded. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account, depending on their policy. If you have any concerns or inquiries, feel free to ask, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Umer S.
Apr 6, 2025
When I contacted them they never…
When I contacted them they never informed me about the charges. They asked me for the card information and informed me that there is a charge of $2.00 but later on I found out that they charged me $2 + $66 which I ignored. I just found out that they charged me another $66 this month. I was never told about these charges.
Response from AskadoctorApr 7, 2025
Hello Umer, I’m sorry, but I wasn’t able to find an active account with the details provided. I know how important it is to get this sorted, and I’d love to help. Please reach out to me directly using my contact details, and I’ll do my best to locate your account and address any concerns you have. I’m here to assist you! Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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