AskadoctorReviews of askadoctor.help

Response from AskadoctorAug 21, 2025

Hello, Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced. It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more. As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges. We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. Best regards, Angela, JA Customer Care

Response from AskadoctorAug 21, 2025

Hello Peter, Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced. It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more. As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges. We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorAug 15, 2025

Hello, I'm sorry to hear this. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on Sept 14th. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorAug 14, 2025

Hello, I’m sorry to hear about what happened. Could you please share more details about your experience so we can better understand the situation and assist you? Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorAug 10, 2025

Hello, Thank you for reaching out. I completely understand how this situation could have been confusing, and I truly appreciate you bringing it to our attention. Your account shows a CA$93 monthly membership, which includes your initial question and any follow-ups during your active subscription. We make sure these details are displayed on our Offer Details and payment pages so customers can review them before enrolling. I’ve confirmed that your membership was canceled on August 10, 2025, and the charge was voided—so no further billing will occur. Since it was canceled promptly, only an authorization hold was placed, not an actual charge. This will automatically disappear from your statement within 3–5 business days. If there’s anything else you need or if you have more questions, I’m here to help. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 10, 2025

Hello Wiltder and Kateryna , Thank you for contacting JustAnswer. Some Experts are able to assist with this type of request but it is at the individual Expert’s discretion. We suggest replying to your Expert to let them know the type of additional service (phone call) you need and they’ll tell you whether they can provide that service to you. If the Expert is unable to assist you with your request or if there is anything we can assist you with, please let us know and we would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 8, 2025

Hello, Thank you for letting us know. I'm sorry to hear that you didn't get the answer you needed. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/UK%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorAug 7, 2025

Hello Christopher, Thank you for your feedback. We’ve asked for more information through Trustpilot. please respond to the request so we can look into this securely. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962