AskadoctorReviews of askadoctor.help

Response from AskadoctorAug 27, 2025

Hello, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. The membership fee has been refunded, and I’ve confirmed that your membership is now deactivated. Feel free to reach out if you need any additional assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorAug 26, 2025

Hello Loreta, We appreciate your concerns. Our records show that you’ve used our service in the past. When you returned, you were greeted with a "Welcome Back" message and the pricing details for submitting a new question. The 'join fee' was not included as it was already paid during your first sign-up. With our monthly membership, you get unlimited questions in over 100 categories for 30 days, and you can cancel at any time. Alternatively, you can opt for pay-per-question billing if that better suits your needs. One of the great benefits of your JustAnswer membership is the ability to seek a second opinion from another Expert who may provide additional insights that better address your question. We want to ensure you get the best possible help. I see that your membership is set to renew on Sept. 25th. We truly value having you with us and hope you continue to have positive experiences with our Experts. If you’d like to review or adjust your membership settings, you can do so here: https://www.justanswer.com/accounthelp. And of course, if you need any assistance, please don’t hesitate to reach out. We are happy to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorAug 25, 2025

Hello Francesca, We'd like to find out what happened. Please reply to our private message with your husband's information so we can assist you further. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 24, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorAug 23, 2025

Hello, Thank you for contacting JustAnswer. We appreciate that you gave us try and we're sorry that it didn't work out. Upon reviewing your account, I see that you used our self-refund tool to process a refund of your deposit on 8/22/2025. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let me know if there is anything else I can assist you with and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 23, 2025

Hello, Thank you for contacting JustAnswer. I apologize for any inconvenience, It appears that you were trying to contact a different company. You will need to contact them directly for assistance. I have canceled your full payment, and it is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 22, 2025

Hello, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorAug 21, 2025

Hello Patti, We have an update for you — the answer you’ve been waiting for is now available. Please check your account/dashboard for the details. If you have any further questions, feel free to reach out. Best regards, Angela, JA Customer Care [email protected] 800-805-5962