Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor reviews

Showing 206 reviews with 1 star · Clear filters

askadoctor.help C.
Sep 27, 2025
i was in too much a hurry
i was in too much a hurry, having to travel very shortly. the wait was too long
Response from AskadoctorSep 27, 2025
Hello, Thank you for reaching out to JustAnswer. We apologize for any delay in our response. While most questions receive quick answers, response times can vary based on Expert availability, question volume, and the question's complexity. If there’s anything else we can do to improve your experience, don’t hesitate to let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best support possible. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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askadoctor.help C.
Sep 26, 2025
A complete disregard to my medical…
A complete disregard to my medical need. I needed simple antibiotic for an itu. Went through to website questions. My credit card was charged. Antibiotic approved, but got message that requested failed. Repeatedly asked for help, by got none. Paid for no care
Response from AskadoctorSep 26, 2025
Hello, Thank you for reaching out. We're sorry to hear that the answer you received wasn’t satisfactory. If the response didn’t meet your expectations, we suggest replying directly to the Expert to explain why it wasn’t helpful—this helps the Expert improve their answer. If needed, you can also ask them to opt out so other Experts can assist. Other Experts may also step in once they see you're still seeking a helpful response. Please note that follow-up questions are free as long as they are posted within the same thread. If there’s anything specific we can do to improve your experience, please let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best possible service. We look forward to hearing from you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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askadoctor.help C.
Sep 25, 2025
Usless
Please stay away
Response from AskadoctorSep 26, 2025
Hello, Thank you for your recent feedback. We noticed that your rating indicated a less-than-satisfactory experience, and we’d like to check in to see if we can do anything to improve. Our goal is to provide the best possible service, and your insights would be incredibly helpful in ensuring we meet and exceed your expectations. If there’s anything specific we can assist with, please don’t hesitate to let us know. We truly appreciate your time and look forward to making things right for you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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seeking H.
Sep 23, 2025
Seeking help
Bait and Switch!!! I was told the fee would be $5. If I had known I was going to be charged $70, I would have passed.
Response from AskadoctorSep 23, 2025
Hello, Thanks for letting us know. We’ve submitted a request for more information through Trustpilot to keep things private. Please check and respond when you can. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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askadoctor.help C.
Sep 21, 2025
Want a refund
Want a refund
Response from AskadoctorSep 22, 2025
Hello, Thank you for reaching out. We appreciate that you gave us try and we're sorry that it didn't work out. Upon reviewing your account, I see that your refund has been processed on 21-Sep-25. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. Please let me know if there is anything else I can assist you with and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962 Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Debbie W.
Sep 19, 2025
Don't even bother
Don't even bother. This "service" is a wrought from start to finish. My mother was put onto it by someone from the emergency line and she asked her question, didn't receive any help, and only then was told it cost money. She paid, then six months later found an anomalous charge on her card she didn't recognise. The first charge automatically created a subscription to the website that we can't undo because - surprisingly - we have no account details to log in and cancel said subscription, which is over $60 a month. Run Far Away!!!
Response from AskadoctorSep 21, 2025
Hello Debbie, We understand your concern, and we are happy to look into this. We will contact you privately for more details. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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Werner
Sep 18, 2025
Schlechte und teure medizinische Hilfe im Notfall
Wir waren sehr froh, so schnell und ausführlich eine medizinische Auskunft zu bekommen. Leider haben wir im Nachhinein feststellen müssen, dass wir in eine Abo-Falle gestolpert sind, die wir erst durch PayPal erfahren haben und beseitigen konnten. Zum anderen wurden uns falsche Informationen zu angeblich frei verkäuflichen Medikamenten mitgeteilt. All das hat dazu geführt, dass mir erst Pharmazien vor Ort wirklich helfen konnten. Schade, ich war anfangs von dem Service überzeugt.
Response from AskadoctorOct 2, 2025
Hello Werner, Thank you for reaching out. We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/
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askadoctor.help C.
Sep 16, 2025
I could barely understand the person on…
I could barely understand the person on the other end of the line and she explained that I would need a diagnosis to be able to receive a consult from Just Answer. I have been undiagnosed for 30 years so that doesn't help me at all.
Response from AskadoctorSep 22, 2025
Hello, Thank you for reaching out. I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. When a customer doesn't receive a helpful answer we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still not satisfactory, you can ask a second opinion for another Expert. You can access a list of your questions on My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located on the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user' and log in. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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