ashleyfurniturehomestore.comReviews of ashleyfurniturehomestore.com

Absolutely the worst store in dealing with their customers. Furniture on the floor show looked nice, turned out to be so hard and of poor quality and on top of it was missing hardware that attached the furniture together although they assured us that each piece was inspected by their professionals. Yeah Right!. We waited months for them to first receive the furniture which is not what we tried out and defective on top of it... Never buy from this Ashley furniture store in Bakersfield, California... I will also make sure all my friend know how poorly managed this store is.

We made a purchase at this location, 10135 Indianapolis Blvd, Highland, IN 46322, on 09/09/19 in the amount of $1,572.52. We purchased a couch, love seat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were insured that we would be covered for this problem of frame breakage and if they couldn't fix it…it would be replaced. We filed a claim, with GBS. Instead of GBS sending someone out to examine the damage, my claim was fraudulently denied. The reasoning was, I didn't have coverage for frame damage. I was in shocked and upset, because I know what I was sold. I went to the store management and have had a number of conversations with them. After many conversations, I was told the warranty I was sold was not valid and could not be helped. I no longer want to do any sort of business with Ashley or DSG. I would like them to come pick up their crappy furniture and FULL REFUND of $1,572.52. I have supporting documentation that we are in the right.

My mom bought 2 nightstand for my room around May and there was a huge damage on the corner and had to return them twice.Only one came back yesterday(June 30).We also bought a table with chairs witch cost a lot that the screws were hella cheap some didn't have screw in the chairs and the screws that were on the chair were just damaging the chairs. Ashley furniture home store are liars because they told my dad that you cant get the same material of the table we bought somewhere else and cheaper but we literally just found out that was a lie by there own employee. Also me and my mom took pictures of the damages and now we can't find them.We looked everywhere even the deleted picks and on every device we have.I literally think they payed the app to delete the pictures cause We know we took the pics even my dad and the employees were there when we took the pictures.I don't know maybe i'm right or maybe i'm wrong its just an opinion.Anyways Never again will we get things from Ashley home store!!!!!!!!!

I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it. After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair. I would even pay more for a better chair if necessary. They advised me that this was not possible. User's recommendation: DO NOT BUY From Ashley Furniture Ever

People, Don't be a fool I don't know how they got these high customer reviews on Google. DONT BUY ANYthing from not only this store, but any Ashley stores. Customer service is horrible. The communication system is horrible. They missed the delivery twice without notifying. I canceled the order because of that. But They still took the restocking fee. I even wrote a letter to the HQ, but the letter was completely disregarded. I certainly would do my best to spread the word. When a company like this one out of business, I would do nothing but laugh. !!!!!!!!!!!!!!Do NOT BUY !!!!!!!!!!!!!!!!!!!!!!!!!!!

I would like to share a review regarding my recent visit to the First St, Burbank, Ca location. My son his wife and my two granddaughters went to purchase to bed, bed frames, and a living room couch totaling around 12k. We started around 3 pm on May 11th. Working with the saleslady she started helping my daughter-in-law and I worked on picking out beds and bedframes. They worked with them to finish up the couch and make payments so roughly around 530 they were finished when they started when I started the paperwork, around this time my granddaughters were getting fidgety as we weren't expecting to take so long as we hadn't had dinner at this time. While working on the computer to complete the paperwork I applied for financing after completing financing I was told by the saleslady that they had computer problems so we had to start over again. Hours later by 8 we had not finished and we did our best to keep the kids calm however being stuck at the furniture store and having a manager have to keep assisting wasn't speeding up the process. by around 8:20 my youngest granddaughter who is not three yet started playing with a sales sign. So the manager spoke to her directly stating these signs are very important. Then he says "I swear to God I need these signs". That is never appropriate to say to any customer let alone you're paying the customer's child. As a full-grown man looks menacing to a child. She started to hide behind her mother and he had the nerve to say "Don't cry".

I purchased almost 6 thousand dollars worth of furniture from Ashley including an accent chair. In the midst of owning the furniture my puppy had gotten my chair dirty with dirt. I had some other delivery damage so I called the protection people. After about 2 weeks of trying to get through they finally set up an appointment to come clean the chair. Since the other furniture was still under the stores warranty I would need to have ashley come and repair those items. I started this process in Jan 2021 and finally in March 2021 they came to repair the furniture, I was told that a separate tech would come to clean the chair. The tech came repaired all the items and asked me if I just wanted him to clean the chair. I said no that the other company was supposed to come as well he insisted that he clean it and that it would be fine no worries. After the tech left I noticed that he had overcleaned my chair causing it to look faded and dated in parts. I called ashley and they said they would send another tech to access the damage. The other tech in fact told me that the chair was ruined and that they would replace it. Come to find out that chair was no longer available and so they said they would re upholster it, I refused I wanted another chair and agreed to get a complete different one. After going back and forth with corporate, the store and the protection ppl they finally agreed to give me a store credit. Every chair I picked was going to take 8 to 12 weeks to be delivered. At this point I was tired of hassling with them and just wanted a refund. Finally 5 months later a million calls and endless hours of being on hold they are coming to get the chair and issue me a refund this customer service from them has been horrible and a never ending nightmare.

If I could leave a negative 100 I would. This has been the worse customer service experience I had ever in life. From the store customer service in Bay Plaza in the Bronx to the customer service over the phone and cooperate. This is not how you run a business. I purchase furniture with this company a year and half ago everything was fine perfect service no complaints. However I recently purchased furniture on 03/20/21 this was a big mistake I was sold an adjustable base that was not compatible with my storage bed. I was told at first my purchase could not be return once it was delivered. Which is a horrible policy if it’s nothing I can do, if the base was not compatible with my bed. I spoke to several people from customer service who were rude and not professional. I finally spoke to corporate a gentleman named Darnell who was very understanding and nice he was able to return my purchase and have it picked up on 03/30/21. I was told my $250 I paid in the store towards the base will be refunded 5-7 business days. Now those days have passed I still have no refund spoke to customer service they are telling me they do not see a refund on their end and will have to transfer me to the store in Bay Plaza. I spoke to this rude girl from the store janiyah who was very unprofessional I asked to speak to a manager several times. I asked her why was I getting the run around she gave me attitude the whole phone call then had then nerve to say my refund will need to be approved by a manager, which I’m not seeing why if it’s my money I am entitled too. This experience with them has been a huge headache, I never had such bad customer service this is not how you run a business. I will never shop nor recommend this company and location to anyone. I finally received my refund to my debit card and credit card which was not the full refund. They charged me $1083 on my credit card I was only refunded $1012.93 and left with a $70.77 balance. I was told I had to pay a delivery fee which is non refundable. This is ridiculous the furniture was not compatible with my bed I shouldn’t have to pay anything. When I called to speak to a manger Nicole she told a rep she will not help me and rejected my call. I was then transferred to a manger by the name of Rachel who was also unprofessional and nonchalant about my situation. If this is how your managers act this is insane where was the compassion and understanding. We’re in a pandemic I have no money to waste. Instead the attitude I received from both managers was oh well it’s your problem we can’t help. The CEO of this company should be ashamed they need to clean house and have a better hiring process every one sucks and have bad attitudes