B H.
Don't purchase anything here - Bait and Switch
Don't purchase anything here. Bait and Switch We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period) We were told they would need to contact their warehouse to perform the exchange. On Friday, Bob called us to tell us we got the mattress he ordered. Bob admitted to me on the phone that he ordered a soft and not an ultra-plush, and that he would need to contact a different manager for the exchange, and he would be returning my call on Monday. He never returned our call. I called today, Wednesday, to find out they will not be honoring an exchange and that the sale was final. They decided to throw away a repeat customer, someone who has spent over $8k in the last two years and would be spending with them again in the future. Instead, they would not honor the mattress's trial policy and of course lost any future business from us, but I also want to protect you. If you are in the market for mattresses, try them out at a better store. If this store carries the brand you want, try it out there, then purchase online directly through the brand as they will honor their trial periods, where this Ashley store will not.