Sandra T.
Although the craftsmanship and the…
Although the craftsmanship and the beauty of the tree itself was beautiful, there was absolutely no instruction on putting it together. Could not be installed on a normal hollow core sheet rock wall with the 6 inch metal Dowel rods that were sent with the product. would not work had to figure out on my own with many trips to multiple hardware stores. My recommendation for a better overall product purchase, is to totally rethink the hanging process on a normal sheet rock, hollow core wall. Out of the 13 dowels provided we were only able to use three where there happen to be studs.
Response from AshdecoSep 29, 2026
Thank you so much for the kind words about the craftsmanship and the beauty of the piece 🌳 We really appreciate you taking the time to share such detailed feedback on the installation experience too. We're sorry for the frustration this caused, no one should have to make multiple hardware store trips just to hang a piece properly 😥 You're right that the dowels provided are best suited for stud walls, and we completely understand that most homes have hollow core sheetrock sections where those don't work well. We'll be sure to pass this along to our product team, as clearer instructions and better hardware options for hollow wall mounting are exactly the kind of improvement we want to make 🔨 If it's helpful, please reach out to our team, we're happy to support you anytime to make it right 📦 Thank you again for your patience and for helping us improve 💛