Donald
Ordner not received, lack of communication, likely scam store
I ordered a t-shirt for a friend, but after three weeks it was still not shipped and I got no response from the seller after writing an e-mail, even though it says on the website they respond within 24 hours. Even if it's a small business, you should get notified about the estimated delivery time / shipment. After two weeks, your item should be either shipped or you should get a notification from the seller on why there is a delay. This store definitely feels like a scam store to me. If yo want to have personalised shirts, you probably better stick to Teepublic or Redbubble.
Response from AshbubbleNov 22, 2025
Hi Donald, I’m really sorry for your experience and for the frustration this has caused. This is absolutely not the way we want anyone to feel when they order from us. We normally answer every email within 24 hours, so if you didn’t get a reply it means we either missed your message or it never reached us, and that’s on us. I completely understand why that would make the store feel unreliable. Could you please send us your order number via Instagram at @ashbubbleco so I can look into this personally? If your order is delayed or was lost during transit, we’ll arrange a replacement as soon as possible to make it right. We’re a small business, but that’s no excuse for the lack of communication you experienced. Thank you for taking the time to share this — it helps us do better, and I’d really like the chance to fix this for you. 💛 — Ashley, AshBubble