AshbubbleReviews of ashbubble.com

Response from AshbubbleJul 1, 2024

Hi Jamie, Thank you for your feedback and for bringing these issues to our attention. I apologize for any inconvenience you experienced with your recent order. There was a delay in shipping due to a temporary hold on your payment, which unfortunately postponed the shipment of your order for several days. Once the payment was completed and the order was shipped, you should have received the tracking information via email. I’m sorry to hear that the print and sizing did not meet your expectations. We strive to ensure our products match the quality shown online, and I apologize that this was not the case for your order. To make this right, we can either offer you a replacement shirt or a full refund. Please let us know which option you prefer by emailing us at [email protected], and we will process it immediately. Thank you for your understanding and for giving us the opportunity to improve. Best regards, Ashley

Response from AshbubbleApr 11, 2024

Hello Andrés, We're genuinely sorry to learn about your experience with our product. As one of our first customers in Europe, your feedback is incredibly valuable to us. We've recently transitioned to a new print provider in the region, and it seems there was an oversight resulting in the delivery of a subpar shirt. We've since made adjustments to ensure that our customers receive only the highest quality garments. We'd like to make it right for you by sending you one of our new, soft, and high-quality shirts. Please reach out to us at [email protected], and we'll arrange for the replacement promptly. Thank you for your patience and understanding. We appreciate your support. Warm regards, Ashley