AshbubbleReviews of ashbubble.com

Response from AshbubbleSep 5, 2024

Hi Jensen, Thank you for your feedback. We apologize for any inconvenience you’ve experienced with your order. After reviewing the situation, we’d like to clarify a few points: Your order was placed on hold for two days because the shipping address you provided was incomplete or incorrect. We reached out to you via email to confirm the details but didn’t receive a response, so we proceeded with shipping to avoid further delays. You should have received tracking information in one of the emails we sent, so please check your inbox or spam folder for those updates. If the delivery agent is unable to reach you or if there are any issues with the address, the package may be returned to us. Please feel free to contact us directly so we can assist you in tracking the delivery and ensuring a smooth resolution. We value your business and are here to help. Best regards, Ashley

Response from AshbubbleJul 1, 2024

Hi Jamie, Thank you for your feedback and for bringing these issues to our attention. I apologize for any inconvenience you experienced with your recent order. There was a delay in shipping due to a temporary hold on your payment, which unfortunately postponed the shipment of your order for several days. Once the payment was completed and the order was shipped, you should have received the tracking information via email. I’m sorry to hear that the print and sizing did not meet your expectations. We strive to ensure our products match the quality shown online, and I apologize that this was not the case for your order. To make this right, we can either offer you a replacement shirt or a full refund. Please let us know which option you prefer by emailing us at [email protected], and we will process it immediately. Thank you for your understanding and for giving us the opportunity to improve. Best regards, Ashley

Response from AshbubbleJun 11, 2024

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you loved the design and appreciated the fast delivery. Your feedback means a lot to us. We look forward to serving you again soon! ❤️