Muhammad C.
Dear Mam/Sir
Dear Mam/Sir I hope this message finds you well. My name is Muhammad Chaudhary, and I recently placed an order for a translation service with your company two days ago I am writing to express my profound dissatisfaction with the translation provided. Firstly, my name was incorrectly translated. More crucially, the overall translation significantly deviates from the original text’s meaning. This issue is particularly concerning given that the document is intended for legal use, specifically for my driver’s license application. Due to the inaccuracies in the translation, my application for a driver’s license was rejected. This has not only caused me significant inconvenience but has also led to a deep sense of distress. The situation is further complicated by the fact that I am scheduled to travel abroad soon, and I will not be able to address this issue for at least three months. In light of these circumstances, I am compelled to request a full refund for the translation service. Attached are the details of my order and the translated document for your review. I trust that you will understand the gravity of this situation and respond accordingly. I look forward to a prompt and positive resolution. Thank you for your attention to this urgent matter. Best regards, Muhammad Chaudhary
Response from ASAP TranslateDec 23, 2023
Muhammad - thank you for your feedback. We pride ourselves in providing excellent customer service and we clearly failed in your case. If you haven't received a full refund already, please reach out to our support team at [email protected] and we'll issue a refund right away. We hope you'll give us another chance to show this was a one-off situation.